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Message 1 of 3

WebAdvisor issues: I am looking for a fix

I was doing my homework the other night and I noticed that my laptop fans were ramping up a little more than normal. after a few minutes of them not going back to normal I checked task manager. I seen that 100% of my CPU was being utilized by chrome but I only had 2 windows opened and nothing was working in the open windows. I did a little bit of checking and found that WebAdvisor was hogging CPU resources, so I went to my extensions and shut it down. Within 15 seconds my fans went back to normal and my CPU utilization went back to 20-30%. I have had Mcafee on this laptop since I bought and didn't think it could be it so I decided to turn the extension back on. Within 15 seconds the fans started ramping up again and CPU was at 90%, so I uninstalled the extension. I  shut down my laptop and went to bed. I came back a week later and wanted. to see if I was maybe operating on an older version of webadvisor and decided to reinstall the extension. I turned it on and, to my lack of surprise, my fans immediately starting ramping up and my CPU went to 100%. Just to add some context, I didn't think I was infected because I do not download much of anything, ie movies, videos, songs etc. I use this laptop to do my school work and listen to YT vids while I do it. Other than that, not much else is done with this laptop. Anyways, I ran checks using Mcafee and windows defender to see if I was infected with anything and neither of them found anything. Like I said, I do not download anything and trust me when I say that I do not visit untrusted sites or the common websites that can lead you to be infected( I think people know which ones I am referring to). Regardless, I can say that the problem is due to webadvisor. My question is if there is a fix and if others have dealt with this same issue. I mean, if I cannot use the features that I have paid for, what's the point in having the software. Any help would be appreciated. 

Thank you

2 Replies
McAfee Retired
McAfee Retired
Message 2 of 3

Re: WebAdvisor issues: I am looking for a fix

Hi @Red_Judas 

McAfee is aware of this issue and our engineering team is working on it. To assist you further we have sent you a private message requesting few information , please reply with the details to assist you on this.

Thanks & Regards
Bharanidharan S


Message 3 of 3

Re: WebAdvisor issues: I am looking for a fix

Hey there!  First off, happy 1 year birthday to your laptop, and kudos on troubleshooting the fan and CPU issue! It's great that you identified WebAdvisor as the culprit.

Your experience resonates with many users who've faced similar challenges. Sometimes, extensions can unexpectedly hog resources. It's interesting how the problem resurfaced even after a week. This could point to a persistent issue with the extension.

Considering you've diligently ruled out malware with both McAfee and Windows Defender, it does seem more like a software conflict. It's unfortunate that the WebAdvisor extension, a component of McAfee, is causing such disruptions.

Given the impact on your CPU and fan performance, reaching out to McAfee support might be beneficial. They can provide insights into whether this is a known issue, recommend updates, or offer a workaround. In the meantime, you've already identified a quick solution by disabling the extension.

As for the Loklok apk if you're exploring alternative software or solutions, it's essential to ensure they come from reputable sources. Sometimes, third-party applications can inadvertently cause conflicts or introduce security risks. Stick to trusted platforms and consider user reviews before making any changes.

Hopefully, McAfee support can provide a tailored solution, allowing you to fully utilize the features you've paid for without the unwanted side effects. Wishing you a smooth resolution and continued productivity with your laptop!

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