WebAdvisor hogging memory

[madmurphy]

Hi can anyone help me with a recent problem that I am having, WebAdvisor has started to hog the vast majority of my memory. I was wondering if there was any work arounds or fixes that might be known, the version I am running is below.

Version: 4

Build: 4.0.3.266

Affld: 0

Language: en-gb

Any help would be appreciated as I have to keep turning it off when my browsers start to stall.

[catdaddy]

​,

                        I am running the same Version/Build and I am not experiencing such? My Browser is Internet Explorer 11/Windows 7 Sp1. Site Advisor/Web Advisor (Team Members) frequently monitor the threads in the Community. Perhaps one of the Technicians will add to the discussion.

All the Best,

Cliff

Moderator

[exbrit]

I moved this to the WebAdvisor section as a better spot for it.

I can't reproduce this either.

Is your system up to date and not employing any beta versions of browsers?

Then I would check for spyware using maybe MalwareBytes Free

See the link following this, scroll down to see where it can be obtained and how to keep it free of charge.

Anti-Spyware/Malware/Hijacker Tools

[madmurphy]

Sorry forgot to mention what I am running

Windows 10

Firefox version 48.0.2.6079

Chrome version 53.0.2785.89 m

Do not use Internet Explorer

Thanks for replying Cliff, Peter

[exbrit]

If my suggestion doesn't help I would contact Technical Support.

Technical Support & Customer Service

[catdaddy]

​,

                       You are perfectly welcome During the interim, Colleague Exbrit's suggestion I also agree with.

Plus the Application he mentioned is entirely (Free) as long as you do not Activate/Enable the Pro Version.

                        It is simply a complimentary Application to your McAfee Protection. And is totally compatible.

All the Best,

Cliff/CD

[madmurphy]

Hi Cliff, Peter

I tried those programs that you pointed me to, but I still seem to be having the same issues I have pasted a screen shot below of Task Manager to give you an Idea as to how much memory WebAdvisor is using with only Firefox open and just this forum window open. Seems like I will have to go and see what Tech support has to say about it.

Thank you anyway for trying tohelp me sort the problem out, you have t the very least given me some very usefull tools for future use.

Kind regards Madmurphy

[exbrit]

The only other reason for this that I can think of would be if WA is having trouble communicating with it's servers.

Have you had any network issues lately?

As I suggested earlier I think Technical Support probably the best avenue for you now.  It's free of charge by phone or online chat.

[exbrit]

There's one step I neglected to mention.

Try running the Virtual Technician to see if it finds and fixes any errors

http://mvt.mcafee.com/

[selvan]

Hello Steven,

i was able to notice this High CPU usage for a short while however the usage was almost negligible when I refreshed Firefox. See steps below

1. Open Firefox and in the address type about:support

2. Click Refresh Firefox button and Re-open Firefox.

3. Go to Extensions and enable Web Advisor

Now you will notice that the Usage is minimal