WebAdvisor hogging memory

[mjf1247]

If I can be of help ... let me know when.

Mark

[geomac]

When and what did I volunteer for?

[sherrb1158]

I'm posting this on "madmurphy"'s original post in hopes that all posters on this thread will be copied.

Can we please get an update from McAfee Engineering on the status of this issue?  A couple of questions that would be helpful to receive answers for are:

1)  Has it been narrowed down to any particular combination of installed and active software and Microsoft Windows release update levels that are common to those of us experiencing these problems?

2)  Has it been determined if the well established issue with the memory usage and the various posters' reports of CPU usage and disk spinning are related or coincidental?  (I'm curious on this, because although the memory issue is consistently repeatable and system crippling, my CPU high usage was not consistently a problem to the point of noticeably slowing my system.  However, the "spinning disk drive" symptom that I have experienced is only reported by some posters and it doesn't consistently happen at the same time as the high memory usage for my scenario.

3)  Regarding the "spinning disk drive" issue, it doesn't always happen when the memory leak issue is noticeable, but when it does ... it is really severe and continues for at least two hours non-stop ... to the point where my laptop gets hot and has been a problem for over two years, so wouldn't be related to the Windows Anniversary update.  When the "spinning disk drive" occurs I have always been able to stop it by turning off the McAfee Real Time Scanning function.  Note that this has been a long time problem, and I have checked to make sure that a system scan is NOT running when this has been a problem.  (BTW, my system scans are scheduled for 3 a.m.)

I appreciate that your Engineering staff is working on this issue, however I think all of us on this forum would appreciate being kept in the loop as to the status if we are to stay engaged in this process.  Otherwise, I'm thinking we will either just leave WebAdvisor uninstalled or move to a different AV product.

Thanks for your attention to this matter.  I think we all look forward to an update.

[geomac]

I have disabled WebAdviser add-on in Firefox and stopped mcsacore.exe from running. I too await a McAfee solution.

[macfeeuser1]

I am willing to participate.   This is getting so bad now that I cannot even use my computer much.   Webadvisor starts out ok and gets progressivly worse to the point that it is not usable.  What type of information is collected ?   Will be notified when it is fixed ?   

[selvan]

Hi Richard,

I will be sending you a Private Message detailing the steps. Sure you will be notified on the progress and when a fix have been released.

[selvan]

Hi ​

I will be sending you a Private Message. Please reply to proceed further.

[selvan]

Private message has been sent to both ​ and ​

[dougk_t3]

The WebAdvisor team says they've had a break-though in figuring out the issue and hope to have a fix in the near future.  If anyone is willing to help us confirm the issue, please reach out to Selvan to set up a remote session.

Note that once we have the fix ready, the fastest way to get it will be to download it from www.mcafee.com/mcafeewebadvisor using Internet Explorer.

[dougk_t3 · Accepted solution]

Update:

The WebAdvisor team were able to determine the cause - many thanks to those who shared logs to help us identify the problem.

As a result, we've been able to fix the problem and have now released McAfee WebAdvisor 4.0.3.279, which you will soon receive through the standard update mechanism.

However, if you want to update sooner, the new version can be downloaded from www.mcafee.com/mcafeewebavisor or www.SiteAdvisor.com, (Note: please use Internet Explorer to download in order to get this latest version immediately).

Please post back to confirm if this fixes the problem you are experiencing.