WebAdvisor hogging memory

[selvan]

Hello ​

The posters at the start of this thread complained that Web Advisor uses memory more than 50% of the Total RAM. few others informed that it uses Memory while Firefox browser is used and the usage increases as the number of tabs increases.

If WebAdvisor is using more than 50% of the RAM/CPU when Firefox or any browser is open we can consider it to be eligible for investigation.

[kurtwagner]

Then I will let the others clarify. The increase that I see over time is not related to the browser.  By the time my PC is crawling and I look, the CPU and memory are at 50%. But it does not start that way. It starts low and increases over a period of hours.

[sherrb1158]

Kurt, My system was initially  at ~650 MB memory at max when WA restarted and then, as you described, it continually increased memory usage over a number of hours to up to around 88% or 6+ GB of memory, with the exception that I did notice several times while monitoring via Task Mgr the memory usage of the WA process would be very high, but sometimes momentarily drop down to a normal level for a few seconds, jump back up to it's previous high usage and continue to increase usage.   After ending the WA task it would go back to normal operation.  I did have two Chrome browser tabs open, but I had very little activity when this was happening.

Engineering collected logs from my system.  After they completed their collection I deinstalled WebAdvisor and have had no issues since then.

[geomac]

My McAfee SiteAdviser add on was updated today and slowly increased the amount of memory it was using - got up as far as 4Mb RAM - this is not acceptable and impossible to accommodate!

[selvan]

Hi George,

I assume you are referring to 4GB RAM. Will it be okay if we have our Engineering Team work on your PC and identify the cause. If so please follow me back so that we can start a discussion through private message.

[jerryatrick]

geomac Im with you!!

I'm a Systems guy troubleshooting Telecom networks for VOIP issues. Our enterprise boxes typically run RH Linux but we use Windows on some of the management boxes. I'm simply providing a reference from which I base my comments.

There must be no doubt by now the WA product is much WORSE than the solution it was designed to provide. The typical failure mode (that I observed and read in the threads above) is that WA will slowly consume memory, slowing the Box down till eventually it becomes unresponsive and need a reboot. On my Win 7 pro box (16G installed) WA consumed 12.3G and was slowly eating more.  A typical user will BLAME Windows as a P O S operating system and reboot. The irony here is that the SW designed to protect is the one crashing the system.

This is a HUGE problem and you should recommend removal until this issue is fixed.

This is a paid product. But the troubleshooting attitude in this forum is similar to that provided by the Open Source teams - which are volunteers. In the threads above, people have kindly provided their time and machines for access and log capture. Many times the Engineering was "tasked" to capture and gather logs in prearranged sessions - invariably the S/W Eng was either called away or didnt show.

Where is the sense of urgency? Does not Intel and Mcafee care about this product? This problem has been around since 2012 (Google search it). It is a major issue and it needs to be resolved.

It reflects badly on McaFee as a major AV provider. Guys get your Sh*t together. Norton is just loving this.... dont make me switch.

regards,

Bob

[geomac]

Correct 4 GB - how do "I follow you back"

[selvan]

I have sent you a private message. Thanks for Volunteering, much appreciated.

[mjf1247]

I have the same problem that Web Advisor is running my CPU and memory into oblivion.  When I stop the process in Task Manager everything resorts back to normal.

This problem I strongly believe began with the installation of the Microsoft 10 anniversary update a few days ago.

I might have to uninstall the web advisor program, if I do can I reinstall, apart from the anti-virus suite at a later date?

Has there been any progress on resolving this issue?

Mark

[selvan]

Hi ​

You should be able to install it as a standalone product from this link. In order to investigate further we would like to remote in to the affected PC and collect info related to McAfee Webadvisor. This will help us narrow down the root cause of the issue.