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sherrb1158
Contributor
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Message 51 of 104

Re: WebAdvisor hogging memory

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Thanks very much, Cliff and Team.  ; =}

catdaddy
Esteemed Contributor II
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Message 52 of 104

Re: WebAdvisor hogging memory

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​,

                           Would you be willing to allow our Resident Technical Support Engineers, to collect logs in a effort to resolve your issues?

Thank you,

Cliff

Moderator

( Consumer Products)

Cliff
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catdaddy
Esteemed Contributor II
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Message 53 of 104

Re: WebAdvisor hogging memory

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You are most Welcome

Cliff
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sherrb1158
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Message 54 of 104

Re: WebAdvisor hogging memory

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Just checked again on Task Mgr and SA process dropped to 465 MB, but then climbed up to 2.15 GB mem in one minute.  Currently at 76% memory usage.

sherrb1158
Contributor
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Message 55 of 104

Re: WebAdvisor hogging memory

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Hi Selven,

I'm still standing by awaiting your diagnostic log collection. The WA process on my system is now at 2.73 GB memory usage and my system is at 82% memory usage.  Could you please advise on when you will be ready to access my system for my logs, as I am thinking my system may become unresponsive again soon.

Thanks.

Barbara

sanjay
McAfee Retired
McAfee Retired
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Message 56 of 104

Re: WebAdvisor hogging memory

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@Jason Perrotti

Thank you for your help. I have sent you a Private message.

Cheers

Sanjay

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sanjay
McAfee Retired
McAfee Retired
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Message 57 of 104

Re: WebAdvisor hogging memory

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I'm from Support, would like to connect with you and gather McAfee logs for further investigation. Please follow me to send and receive Private messages.

Cheers

Sanjay

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
user_127173
Former Member
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Message 58 of 104

Re: WebAdvisor hogging memory

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I'm from Support and have called you now but unable to reach you. We have your details, please let us know the best time to call.

Regards,

Abhishek

sherrb1158
Contributor
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Message 59 of 104

Re: WebAdvisor hogging memory

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I am home now and logged in.

user_127173
Former Member
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Message 60 of 104

Re: WebAdvisor hogging memory

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I have send a private message to jtendler and xboxerj.​  

Please reply to that.

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