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jwnova142
Level 9
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Message 1 of 19

WebAdvisor Green Icon No Longer Appears When I Search

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Last week the WebAdvisor Green safety icon would appear only sometimes. Now it has stopped working all together. I use Firefox which says WebAdvisor is enabled. Solution?

1 Solution

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Madhan
McAfee Retired
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Message 17 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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Hello @friedsh 

The update has been rolled out already and the new WebAdvisor version is 8.1.0.436. The issue is fixed. and WebAdvisor shows annotations on all supported browsers.

Regards,
Madhan M 

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Madhan
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Message 2 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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Hello @jwnova142 

We are so sorry for the inconvenience caused. McAfee is aware of this issue and the Engineering Team is working on it to find a solution as soon as possible. We will update you once the issue gets fixed.

Regards,
Madhan M

friedsh
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Message 3 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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I am having the same problem with Chrome.
cyberdude
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Message 4 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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hello,

have you tried a reinstall of Webadvisor in the meantime ?

if not you could try the following;

remove the extension in Chrome browser.

go to App and Features in Windows10 and remove Mcafee Webadvisor program and reboot the computer.

next step;

Re-Install Web advisor 

maybe this will fix the issue for Chrome.

hope this helps.

greetings

friedsh
Level 7
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Message 5 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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I uninstalled and reinstalled several times, but it is still not working.  Chrome and Livesafe both tell me it is on and working, but no annotations appeared yesterday.

I now  have annotations on Safe Search after booting up this morning.  I didn't restart after the last reinstall.  I just shut down when it didn't work.

It seems to be working now.

Thanks.

jwnova142
Level 9
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Message 6 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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 will do that for the 4th time this year. Every time McAfee makes changes to WebAdvisor I have to reinstall. Not very professional.I

jwnova142
Level 9
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Message 7 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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I reinstalled Web Advisor. That didn't help.

Re: WebAdvisor Green Icon No Longer Appears When I Search

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seems thete is a bug  will reflag for mods

@Madhan  any movement on this

jtr161
Level 7
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Message 9 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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I have this problem also with Firefox 83 and Windows10 Version 20H2 on my new laptop. I have uninstalled then installed Webadvisor several times without sucess. Yesterday it started working ok but today it is not working again. On my old laptop with Firefox 83 and Windows 7 Webadvisor is working ok as usual. Both are using the same version of Webadvisor 8.1.0.418 Could it be that Windows 10 is part of the problem?

Madhan
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Message 10 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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Hello @jtr161 

We are sorry that the issue is still occurring. Please go to Web Advisor settings on the browser and change it to “Tell me if a search result is safe in any search engine”. Update the browser and re-launch Firefox.

let us know the outcome.

Regards,
Madhan M

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