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jwnova142
Contributor III
Message 1 of 19

WebAdvisor Green Icon No Longer Appears When I Search

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Last week the WebAdvisor Green safety icon would appear only sometimes. Now it has stopped working all together. I use Firefox which says WebAdvisor is enabled. Solution?

1 Solution

Accepted Solutions
Madhan
McAfee Retired
McAfee Retired
Message 17 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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Hello @friedsh 

The update has been rolled out already and the new WebAdvisor version is 8.1.0.436. The issue is fixed. and WebAdvisor shows annotations on all supported browsers.

Regards,
Madhan M 

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18 Replies
Madhan
McAfee Retired
McAfee Retired
Message 2 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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Hello @jwnova142 

We are so sorry for the inconvenience caused. McAfee is aware of this issue and the Engineering Team is working on it to find a solution as soon as possible. We will update you once the issue gets fixed.

Regards,
Madhan M

friedsh
Contributor
Message 3 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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I am having the same problem with Chrome.
cyberdude
Reliable Contributor
Reliable Contributor
Message 4 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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hello,

have you tried a reinstall of Webadvisor in the meantime ?

if not you could try the following;

remove the extension in Chrome browser.

go to App and Features in Windows10 and remove Mcafee Webadvisor program and reboot the computer.

next step;

Re-Install Web advisor 

maybe this will fix the issue for Chrome.

hope this helps.

greetings

friedsh
Contributor
Message 5 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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I uninstalled and reinstalled several times, but it is still not working.  Chrome and Livesafe both tell me it is on and working, but no annotations appeared yesterday.

I now  have annotations on Safe Search after booting up this morning.  I didn't restart after the last reinstall.  I just shut down when it didn't work.

It seems to be working now.

Thanks.

jwnova142
Contributor III
Message 6 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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 will do that for the 4th time this year. Every time McAfee makes changes to WebAdvisor I have to reinstall. Not very professional.I

jwnova142
Contributor III
Message 7 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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I reinstalled Web Advisor. That didn't help.

Peacekeeper
Message 8 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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seems thete is a bug  will reflag for mods

@Madhan  any movement on this

jtr161
Contributor
Message 9 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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I have this problem also with Firefox 83 and Windows10 Version 20H2 on my new laptop. I have uninstalled then installed Webadvisor several times without sucess. Yesterday it started working ok but today it is not working again. On my old laptop with Firefox 83 and Windows 7 Webadvisor is working ok as usual. Both are using the same version of Webadvisor 8.1.0.418 Could it be that Windows 10 is part of the problem?

Madhan
McAfee Retired
McAfee Retired
Message 10 of 19

Re: WebAdvisor Green Icon No Longer Appears When I Search

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Hello @jtr161 

We are sorry that the issue is still occurring. Please go to Web Advisor settings on the browser and change it to “Tell me if a search result is safe in any search engine”. Update the browser and re-launch Firefox.

let us know the outcome.

Regards,
Madhan M

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