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CIA_MAN
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Message 1 of 3

We Advisor disappeared after reinstalling LiveSafe

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Hello,

can somebody confirm, that actually Web Advisor is away, after reinstalling LiveSafe?

 

I try to install it several times, but in LiveSafe / Info I can't find an entry for it :(

Strange... :(

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cyberdude
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Message 2 of 3

Re: We Advisor disappeared after reinstalling LiveSafe

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hello,

when you have removed mcafee LiveSafe from Windows OS did you use also the tool MCPR to cleanup remaining files before doing a reinstall perhaps ?

when using Windows10 i remove first WA and than LiveSafe. do a reboot and than use the MCPR tool. do a reboot before doing the new install......

here is a link that describes it and where you can download the latest version of the MCPR tool;

https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_...

at the end of the page you can select preferred language. i noticed a post in the german section  so you could set this as default when preffered.....

does this help ?

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cyberdude
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Message 2 of 3

Re: We Advisor disappeared after reinstalling LiveSafe

Jump to solution

hello,

when you have removed mcafee LiveSafe from Windows OS did you use also the tool MCPR to cleanup remaining files before doing a reinstall perhaps ?

when using Windows10 i remove first WA and than LiveSafe. do a reboot and than use the MCPR tool. do a reboot before doing the new install......

here is a link that describes it and where you can download the latest version of the MCPR tool;

https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_...

at the end of the page you can select preferred language. i noticed a post in the german section  so you could set this as default when preffered.....

does this help ?

CIA_MAN
Level 10
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Message 3 of 3

Re: We Advisor disappeared after reinstalling LiveSafe

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Thanks man! Now everything is working :)

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