cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jtf0602
Level 7
Report Inappropriate Content
Message 1 of 4

Two versions installed after update

This question is kind of along the lines of this discussion. After the SA upgrade, I have both v.26.6 AND v.2.8 installed in my add-ons. Should I disable one of these (I can't uninstall either of them - the button is greyed-out)?
3 Replies

RE: Two versions installed after update

Have you rebooted since the update? There shouldn't be two versions installed, as it should have updated the old version.

If, after a reboot, you can't get rid of one or the other, then enable Windows Firewall and do a complete cleanup as follows.

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, not from any CD that you may have.
jtf0602
Level 7
Report Inappropriate Content
Message 3 of 4

Reboot fixed it

Peter,

The reboot did the trick! Thanks

Jim

RE: Reboot fixed it

I'll mark this solved then and close the thread. I had to separate you out from the original thread as the subject is slightly different.

Glad to help.
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community