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sfeinbe
Former Member
Message 1 of 5

SiteAdvisor problems

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I have Firefox version 21 and Internet Explorer 8 running in Windows XP with all updates.  When shutting down Firefox recently, it somehow shut down inappropriately.  When I got it back up, SiteAdvisor was non-functional in Firefox though it still worked in IE and showed-up in the Firefox add-ons list.  I uninstalled it and re-installed SiteAdvisor.  It is again functional in IE, but now Firefox doesn't even show it in the Add-Ons list.  I've Googled disappearing SiteAdvisor icon in Firefox and found lots of people had the problem, but didn't find any answers, hence the uninstall/reinstall.  I'd like to believe it's a simple solution buried somewhere, but I just don't know where else to look.  If anyone has a solution, I'd appreciate it.  I can live without SiteAdvisor, but I'd rather not.

1 Solution

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exbrit
MVP
MVP
Message 2 of 5

Re: SiteAdvisor problems

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Moved to SiteAdvisor for better attention.

When you uninstalled it was it simply from the add-on list or from Control Panel > Add or Remove?

Use the latter to uninstall all McAfee.   Run the MCPR cleanup tool and reboot.

Re-download & install everything from your online account, or, if you only use the regular free SiteAdvisor and no other products, http://www.siteadvisor.com/

Message was edited by: Ex_Brit on 11/06/13 8:48:11 EDT AM

View solution in original post

4 Replies
exbrit
MVP
MVP
Message 2 of 5

Re: SiteAdvisor problems

Jump to solution

Moved to SiteAdvisor for better attention.

When you uninstalled it was it simply from the add-on list or from Control Panel > Add or Remove?

Use the latter to uninstall all McAfee.   Run the MCPR cleanup tool and reboot.

Re-download & install everything from your online account, or, if you only use the regular free SiteAdvisor and no other products, http://www.siteadvisor.com/

Message was edited by: Ex_Brit on 11/06/13 8:48:11 EDT AM
sfeinbe
Former Member
Message 3 of 5

Re: SiteAdvisor problems

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I uninstalled properly from add/remove.   I only use free SiteAdvisor, downloaded it, installed, and, as I said. it doesn't show up in Firefox.  I'll uninstall it again, try the cleanup tool, re-install, then report my results back here.

sfeinbe
Former Member
Message 4 of 5

Re: SiteAdvisor problems

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To my surprise, the MCPR cleanup tool did the trick!  SiteAdvisor is now functional in both IE and Firefox!  Thank you!

exbrit
MVP
MVP
Message 5 of 5

Re: SiteAdvisor problems

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Must have got corrupted somehow and the MCPR tool cleaned it all up.   Glad you're OK now.

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