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alexanoid
Former Member
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Message 1 of 10

SiteAdvisor False Positive

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Dear McAfee SiteAdvisor,

May I please request our website to be rescanned. Some members have reported it being in the red zone.

Links:

http://thedownloadplanet.com

Kind Regards,

Alex

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x-pmeyer
Former Member
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Message 9 of 10

Re: SiteAdvisor False Positive

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alexanoid
Former Member
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Message 2 of 10

Re: SiteAdvisor False Positive

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Is there any things I can do to fix the problems? Any suggestion? Please help me.

Thanks in advance,

Alex

JaiPrakash
Former Member
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Message 3 of 10

Re: SiteAdvisor False Positive

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McAfee welcomes feedback about its site ratings and encourages site owners to contact us if they believe one or more of our facts regarding their site are in error. We pledge to work cooperatively with those site owners and to respond reasonably to dispute inquiries as quickly as possible. What follows is a description of the site rating dispute process.

Kindly follow the instructions from the link below to submit the dispute of the rating and our site advisor team would be in touch with you for more details

http://service.mcafee.com/faqdocument.aspx?id=TS100146

Thanks,

alexanoid
Former Member
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Message 4 of 10

Re: SiteAdvisor False Positive

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Jai, thanks for your answer.

 

Yesterday I have sent my rating dispute via email at support@siteadvisor.com but still have no an answer.  Is it enough?

Hayton
Reliable Contributor
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Message 5 of 10

Re: SiteAdvisor False Positive

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The problem is not exactly with SiteAdvisor but with TrustedSource, which can change a site's rating from time to time after the main SiteAdvisor tests have been completed.

According to TrustedSource the site is flagged as Red, and seems to have been so for at least a month, but the reasons for that are not clear. The site is still rated good by WOT and does not appear to be on any blacklists (http://www.robtex.com/dns/thedownloadplanet.com.html#summary).

See http://www.mcafee.com/threat-intelligence/domain/default.aspx?domain=thedownloadplanet.com

This makes clear that there no problems with outgoing links, nor with spam or downloads : it's something to do with the site itself. The information I have is that the site was registered in the Ukraine but is hosted on a server in Latvia. You haven't been hacked, I suppose?

The best way to get an answer is to contact the TrustedSource team and ask them to investigate. How to contact them is included in one of Ex_Brit's handy guides, "How To Contact SiteAdvisor".

alexanoid
Former Member
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Message 6 of 10

Re: SiteAdvisor False Positive

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Hayton, thanks for your answer.

Yes, site was registered in Ukraine, but never have been hacked(I hope).

I have sent mail to TrustedSource at sites@mcafee.com

alexanoid
Former Member
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Message 7 of 10

Re: SiteAdvisor False Positive

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I just received an answer from TrustedSource:

Thank you for your request.  The rating of thedownloadplanet.com has been adjusted in TrustedSource web database. We are currently waiting for the update in SiteAdvisor.  We will monitor this and will provide updatesas soon as we are able.

How long it will take usually ?

Thanks,

Alex

Hayton
Reliable Contributor
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Message 8 of 10

Re: SiteAdvisor False Positive

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That depends whether they're going to re-run any of the SiteAdvisor tests. If not, then the process should normally take no more than a day or two. If any tests are re-run it could take longer.

x-pmeyer
Former Member
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Message 9 of 10

Re: SiteAdvisor False Positive

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It's green now: http://www.siteadvisor.com/sites/thedownloadplanet.com

Best regards,

Peter

alexanoid
Former Member
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Message 10 of 10

Re: SiteAdvisor False Positive

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I'd like to say Thank You all for the great news and quick help !

Best regards,

Alex

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