After the update of Mc Affee Internet security Site advisor button became gray. ( IE9 and Chrome - Window 7 ) It remains gray until the daily virus definition update then it works properly. When I restart the computer it is gray again. It works only after the virus definition updates. Thanks.
1. Run MVT the virtual technician and see if it detects any issues. It is on the Tech support page
2. Uninstall only SA and reinstall it (the windows uninstall gives you the option to uninstall only SA. Innstall the free version
3. Call support via the page above and see what they say.
MVT didn't fix. But when I connect to the net when I start up the computer, Site advisor works properly. If I connect later, it doesn't work. Thus I connect at the start up.
and this does not happen in say firefox? Have you thought about updating IE to 11? I will ask the techs in our call tomorrow about this.Message was edited by: Peacekeeper on 2/12/13 6:49:26 AM
I trust this is Windows 7 SP1? You can check that by right-clicking 'Computer' on your desktop or in the Start Menu and selecting Properties. If it isn't then it's no longer supported and I can offer advice about obtaining that service pack.
Also you should have installed IE11 not IE9 so please go to Microsoft's website and update a.s.a.p. (Whether or not you use IE, it's important as McAfee depends on it as do other processes).
Message was edited by: Ex_Brit on 01/12/13 6:03:26 EST PM
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: