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RE: Site Advisor is always Grey

There are four separate FAQs on "Why is SiteAdvisor off (grey)" linked in Technical Support at the top of the page.
Solution 1:
Solution 2:
Solution 3:
Solution 4:

If those don't help, and you have already tried reinstalling as per, then I suggest first trying the Virtual Technician, link in my signature, then if that doesn't help click Technical Support Chatline also in my signature and Chat with a Technician.

Disable all pop-up blockers to use Chat.
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