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jmckee
Contributor III
Message 1 of 7

Site Advisor icons no longer in search engine results

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This started within the last couple of days. It has always been that Site Advisor would place a color coded icon next to the results in a search engine search. In the past 2-3 days , they have been missing. Those were quite useful in order to know if a site was OK or not before going there.

Anyone else having the same issue?

1 Solution

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jmckee
Contributor III
Message 4 of 7

Re: Site Advisor icons no longer in search engine results

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Tried what you suggested.  Uninstalled SA and reinstalled from the installer for the newest version. Checked and the icons after search results were still missing. Ran MVT and it indicated that 20 files were missing. Uninstalled again and downloaded a fresh copy. Reinstalled and ran MVT. Again , it showed 20 files missing.

The version of McAfee that is running is Total Protection 11. That is what was on the backup CD I received about a year ago , even though I was using VirusScan Plus. Updating to the current version is out of the question as I am on dialup. The process would take at least 14-15 hours.

UPDATE: On a hunch , I uninstalled and reinstalled , but did the reinstall while online. Prior installs were all done offline. It worked and all is well.

Message was edited by: jmckee on 3/31/13 5:02:09 AM EDT

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6 Replies
spc3rd
Former Member
Message 2 of 7

Re: Site Advisor icons no longer in search engine results

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Hi jmckee!

     Until some of our more knowledgeable forum members and Moderators can arrive to review your post and provide more assistance, would you please advise us as to the outcome of a previous post on this subject you appended to another member's post at the link shown below?  Did you try contacting the SA staff/submitting a support ticket as Anand S. had recommended?

https://community.mcafee.com/message/281783#281783

Message was edited by: spc3rd on 3/30/13 6:36:21 AM EDT
exbrit
MVP
MVP
Message 3 of 7

Re: Site Advisor icons no longer in search engine results

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It could be a temporary outage of the SiteAdvisor server(s) or corruption of SiteAdvisor itself.

If it continues and the add-on is enabled in your browser(s) try first running the Virtual Technician to see if it will fix it.

If not try going to Control Panel > Programs > Uninstall a Program (Add or Remove in XP) and check McAfee for uninstallation.

A window should then appear asking if you want to uninstall all or just part - SiteAdvisor.    Select just SiteAdvisor.

Then go to either your online account and do a custom installation of only SiteAdvisor or go to SiteAdvisor's website and download it again from there.

If, by any chance, you are running any registry cleaners, please stop.  This is typical of the result.

.

Message was edited by: Ex_Brit on 30/03/13 6:39:12 EDT AM
jmckee
Contributor III
Message 4 of 7

Re: Site Advisor icons no longer in search engine results

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Tried what you suggested.  Uninstalled SA and reinstalled from the installer for the newest version. Checked and the icons after search results were still missing. Ran MVT and it indicated that 20 files were missing. Uninstalled again and downloaded a fresh copy. Reinstalled and ran MVT. Again , it showed 20 files missing.

The version of McAfee that is running is Total Protection 11. That is what was on the backup CD I received about a year ago , even though I was using VirusScan Plus. Updating to the current version is out of the question as I am on dialup. The process would take at least 14-15 hours.

UPDATE: On a hunch , I uninstalled and reinstalled , but did the reinstall while online. Prior installs were all done offline. It worked and all is well.

Message was edited by: jmckee on 3/31/13 5:02:09 AM EDT
exbrit
MVP
MVP
Message 5 of 7

Re: Site Advisor icons no longer in search engine results

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Yes by being online it would fetch updated files.   So you aree OK now.  That's great.

senville
Contributor
Message 6 of 7

Re: Site Advisor icons no longer in search engine results

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Ya usually you can just update, sounds like a plugin issue. I have had this problem before on both Chrome and Firefox, simple update should usually do the trick.

I am having an issue getting my site http://senville.com to show that is safe & approved. Still working on this, but dont know if anyone else has had a similar issue?

exbrit
MVP
MVP
Message 7 of 7

Re: Site Advisor icons no longer in search engine results

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That site gives me:

This link isn't rated. Either we don't have enough information, or we haven't tested      it yet. Proceed with caution.
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