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mattlucky
Level 7
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Message 31 of 134

Re: Site Advisor browser button is always gray?

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I believen you're right LizBeth, there is a structural problem. I hope for a solution soon.

In describing the problem I might  add that, although the icon is gray, the SA can be used; the site report works. Has anybody noticed that?

Re: Site Advisor browser button is always gray?

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Asking in our Monday call to the techs how this going/fix?

mattlucky
Level 7
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Message 33 of 134

Re: Site Advisor browser button is always gray?

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As far as I know the techs already are working on it.

Re: Site Advisor browser button is always gray?

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That was my thought as well but a little remimder will not hurt.

jess1ca
Level 7
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Message 35 of 134

Re: Site Advisor browser button is always gray?

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yes. I am experiencing that too. When I click the button, I am still redirected to the site report.

I too hope for a resolution soon. SiteAdvisor was a great help when it was still working. It would be great to not have to keep worrying if a site is safe or not.

Thanks again.

Look forward to a swift reply.

Re: Site Advisor browser button is always gray?

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Funny but I am not having any issues. My SA is 3.6.0.187

jmckee
Level 10
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Message 37 of 134

Re: Site Advisor browser button is always gray?

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Peacekeeper wrote:

Funny but I am not having any issues. My SA is 3.6.0.187

I am also having the same issue. Uninstalling and reinstalling made no difference. Sometimes the button is gray (like right now on this site) and other times it is green.

Re: Site Advisor browser button is always gray?

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Yes, mattlucky, I noted that in one of my earlier comments.  The Site Report function still works, but the button remains constantly gray.  It's annoying, because I liked knowing whether or not a site was safe before you go there (as in the past) vs. after, as it is now.

Re: Site Advisor browser button is always gray?

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I believe most of us are running the same version, 3.6.0.187, but as you can see, many of us are having problems.  My Site Advisor worked fine until the latest update.

Re: Site Advisor browser button is always gray?

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I agree, jess1ca!  Thank you for your comment; hopefully the more posts received re: this will result in a positive (and hopefully soon) solution for us all.

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