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dloperchiro
Former Member
Message 1 of 19

Re-occuring Error message when open Outlook E-mails

When I open e-mail from Outlook I get an error message [Error found in Custon UI XML of McAfee AddIn; Line: 1, Column: 118, Error Code 0x80004005, Unknown Namespace: //schemas.microsoft.com/office/2009/07/customui, Element: Custom UI].  Then when I choose "OK" button I get another error message [Error found in Custom UI XML of McAfee AddIn, Line 106, Column: 11, Error Code: 0x80004005, The node is neither valid nor invalid because no DTD/schema declaration was found.]. when I click "OK" the E-mail is fully shown.

Now I know that this is not a huge problem, after all I eventually get my e-mail, but it is annoying and may be be a precursor to a larger problem.

So I  ran McAfee Virtual Technician and it found "DAT out of Date". Which I chose to "fix" but after it ran, the error messages still pop up like before.  I have run the Virtual Technician three times and 3 times I chose to "fix" the DAT but it still gives the same error message.

I tried to get the chat technician online but every time I request a chat session or create a share screen session with a technician I get another re-occuring problem. , ... a quickly dissapearing message comes up which sais "A problem has occured which has caused Explorer to close and re-open this window"  and then the choice to have a chat session is disabled in the new window.

How do I get this (these) fixed?

18 Replies
acraigbrown
Former Member
Message 2 of 19

Re: Re-occuring Error message when open Outlook E-mails

I have the same problem and have not found a solution. It is frustrating.

JaiPrakash
Former Member
Message 3 of 19

Re: Re-occuring Error message when open Outlook E-mails

Hello dloperchiro & craig,

Please let us know the below information ;

What is the version of McAfee Antispam

Also , let us know the version of your Outlook so as to guide you accordingly .

Regards,

dloperchiro
Former Member
Message 4 of 19

Re: Re-occuring Error message when open Outlook E-mails

McAfee Ver 11.0

Outlook 2007 ver 12.0

JaiPrakash
Former Member
Message 5 of 19

Re: Re-occuring Error message when open Outlook E-mails

Hello dloperchiro,

Please follow the below instructions and disable any disabled add in and let us know the status of the error message ;

In Microsoft Outlook – click on Tools – Then click on Trust Center

From here click on Add INS and see if you find any add in named McAfee Antispam – If yes – Uncheck and click on Ok

Do the same with all the three add in manager namely  COM Add ins/Exchange Client Extensions/Disabled Items

Close and restart Outlook and let us know the status

Please refer screen shots below ;

Add ins.JPG

JWL
Contributor
Message 6 of 19

Re: Re-occuring Error message when open Outlook E-mails

Hello Jai

Unfortunately I have started having the same problem with the exact same 2 error messages.

Antispam is v12.0 (build 12.0.292) (Total Protection SC v11)

Virtual technician found 2 errors in the registry and fixed those; rerun found no problems.

Outlook 2007 (12.0.6607.1000 SP3 MSO)

Com Add-ins: McAfee AddIn (loaded at startup)

Exchange client extensions: no McAfee items

Disabled items: no McAfee items

Suggestions please.

Thank you

Dinz
Former Member
Message 7 of 19

Re: Re-occuring Error message when open Outlook E-mails

Hello JWL,

Close Microsoft Outlook

Run the McAfee removal tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe & restart the PC

Run the McPreinstall tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Logon to your McAfee account and reinstall the suite & reboot the PC

Open Outlook and let us know if you have the error message with the latest build of Antispam

Regards,

dloperchiro
Former Member
Message 8 of 19

Re: Re-occuring Error message when open Outlook E-mails

Jay Prakash,

I don't think any of those items are in the trust center add ins., attached here is a screen-shot of it. ... well, I can't seem to either paste here or insert an attachment, I'm not that savvy on this format of communication.

I WAS ABLE TO ATTACH A SCREEN SHOT USING THE EDIT FUNCTION HERE.  (Click to enlarge)

Outlook Trust Center Add Ins 12-01-2011.jpg

Message was edited by: Ex_Brit to rotate image on 04/12/11 7:38:45 EST AM
dloperchiro
Former Member
Message 9 of 19

Re: Re-occuring Error message when open Outlook E-mails

Dinz,

I did as you instructed.  Now I get the same two messages, but now only on the first e-mail I try to open but not subsequent ones.  Come to think iof it, it may have been doing it that way before.?.

Message was edited by: dloperchiro on 12/1/11 4:57:13 PM CST
JWL
Contributor
Message 10 of 19

Re: Re-occuring Error message when open Outlook E-mails

Yes, on my machine it does happen only on the first email and not subsequent ones.

I will have to do the uninstall/reinstall tomorrow morning during FAP time.

I wish there were a way we could do only "the required part" of it and not the jolly whole thing - it is very consuming of usage and time.

Thanks for your help Dinesh, appreciated.

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