×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Octopus
Contributor III
Message 1 of 9

Missing Files

Jump to solution

I just bought a brand new computer. I was doing a check of my installed Mcafee with the virtual technician.

It shows this

http://oi66.tinypic.com/j7w4d1.jpg

What gives? How can I be missing files when I just bought my computer?

1 Solution

Accepted Solutions
exbrit
MVP
MVP
Message 8 of 9

Re: Missing Files

Jump to solution

I can give you an updated link to WebAdvisor download now too:  McAfee WebAdvisor by Intel Security

View solution in original post

8 Replies
exbrit
MVP
MVP
Message 2 of 9

Re: Missing Files

Jump to solution

What operating system is it and have you run any kind of registry cleaner or PC optimizers?

As the missing files appear to relate to WebAdvisor I moved this to that section.

Try this, go to your Control Panel > Programs and Features and uninstall WebAdvisor.

Reboot and reinstall from here: McAfee SiteAdvisor Software – Website Safety Ratings and Secure Search

It may give you an older version at first but after a restart you should be back to the latest version.

(The one you appear to have is later than the one I have).

catdaddy
MVP
MVP
Message 3 of 9

Re: Missing Files

Jump to solution

,

                    It seems by your partial 'Screenshot' that this in regards to (Web Advisor). May I ask what Version /Build of McAfee Web Advisor you have installed? In addition was there a reason for running the McAfee Virtual Technician? Were you presented with issues?

                    As long as your McAfee User Interface is 'Green', and states 'Your computer is secure' you should be okay.

Regards,

CD

Cliff
McAfee Volunteer
catdaddy
MVP
MVP
Message 4 of 9

Re: Missing Files

Jump to solution

Ooops...I moved it from General Discussion back to WebAdvisor > Discussions.

As Colleague Ex_Brit stated...your Version/Build is more current than mine, which is ( Version/Build 4.0.2 128)

Cliff
McAfee Volunteer
Octopus
Contributor III
Message 5 of 9

Re: Missing Files

Jump to solution

The operating system is Windows 10.

I have not run any registry cleaners. I just pulled it out of the box and set it up. With the exception of downloading Firefox (my browser) I haven't done anything. My computer is that new! It still smells like the factory. It still has the tags on it!!

As for the Mcafee it says

Security Center

Version 14.0

Build 14.0.6136

Affld 105-1962

Anti Virus and Anti Spyware

Version 18.0

Build 14.0.6136

Engine Version 2487.0

Personal Firewall

Version 15.0

Build 15.0.6010

McAfee WebAdvisor

Version 4.0

Build 4.0.2.141

Affld 0

McAfee Anti-Spam

Version 15.0

Build 15.0.6016

Content Version 5453

Engine Version 3.0.0.429

McAfee Parental Controls

Version 16.0

Build 16.0.6002

McAfee Quick Clean and Shredder

Version 14.0

Build 14.0.6010

McAfee Vulnerability Scanner

Version 4.0

Build 4.0.6009

As for why I checked it I just wanted to see if the VT worked. I couldn't get it to work with my old Vista computer.

catdaddy
MVP
MVP
Message 6 of 9

Re: Missing Files

Jump to solution

Other than following Ex_Brit's suggestions. If your 'Web Advisor" is not functioning correctly. You may need to (Enable) the extension. Which Peter could better explain,as he utilizes Firefox, and I utilize Internet Explorer 11, no issues.

All the Best,

CD

Cliff
McAfee Volunteer
Octopus
Contributor III
Message 7 of 9

Re: Missing Files

Jump to solution

Just a heads up but recently I had an update installed. I then checked my McAfee with the VT and it said this.

http://oi63.tinypic.com/5ukawy.jpg

So it looks like those files I was missing originally seem to be installed now.

exbrit
MVP
MVP
Message 8 of 9

Re: Missing Files

Jump to solution

I can give you an updated link to WebAdvisor download now too:  McAfee WebAdvisor by Intel Security

catdaddy
MVP
MVP
Message 9 of 9

Re: Missing Files

Jump to solution

Glad that all is okay now

All the BEST,

CD

Cliff
McAfee Volunteer
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community