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Mcafee has wrongly blacklisted my site - how do I get this lifted

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Like many wordpress sites we suffered an attack which came in through a non-supported plug in. We immediately took the site down and solved the problem. Norton and the other services now list the site as clean but McAfee has not actioned a change yet. Several tickets have been raised but no actions taken.

Is there anything else we can do to get McAfee to act to remove the lock in a timely manner as its competitors have done. I don't really understand how someone like Norton can act in real time but McAfee seems not to be able to and not to be able to act when problems are raised. 

If this has slipped through the radar I wonder if could be picked up.

SItes are

11plusguide.com

satspapersguide.co.uk

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karthikeyan_J
McAfee Retired
McAfee Retired
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Message 7 of 7

Re: Mcafee has wrongly blacklisted my site - how do I get this lifted

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HI @anthonybt481,

The URLs has been reviewed and the status is updated. Please check and if the issue still persists, contact sites@mcafee.com with the description of the problem to address further.

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karthikeyan_J
McAfee Retired
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Message 2 of 7

Re: Mcafee has wrongly blacklisted my site - how do I get this lifted

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Hi @anthonybt481,

We have checked on our end and the reputation for both the websites 11plusguide.com and satspapersguide.co.uk is shown a minimal risk only. Please help us with any screenshot that says that the sites are blacklisted, so that we can take this forward.

Thanks,
Karthikeyan J

Re: Mcafee has wrongly blacklisted my site - how do I get this lifted

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Hi,

I sent you an email directly but have not heard back. Content of the email as follows:

Here's the screen shot..... this happens on most pages in the site
 
 

 

 
Also you can see on google that searchers are warned off clicking
 
 

 

 
 
Thanks for your help
 

 

Re: Mcafee has wrongly blacklisted my site - how do I get this lifted

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I have tried to put a screen  shot in of both google results showing the orange rather than green icon next to our results and a screen shot of the Mcafee notice which blocks navigation on the site but your system does not accept them....... you'd have to let me how to communicate these to you as they will not paste in as they do in an email.

The sites remain inappropriately blocked I'm afraid.

Re: Mcafee has wrongly blacklisted my site - how do I get this lifted

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Hi Still no change.... sites still blocked..... I can load the images but your system will not allow me to paste a screen shot in.
The words on the block are Whooa .... are you sure you want to go there..... then it gives the URL... then it says may be risky to visit...... further navigation of the site is blocked......... the site navigation should not be being interfered with at all.... every other site search provider ... Norton etc..... do not do this.

Please could someone resolve this.
karthikeyan_J
McAfee Retired
McAfee Retired
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Message 6 of 7

Re: Mcafee has wrongly blacklisted my site - how do I get this lifted

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Hi @anthonybt481,

We have raised a request regarding this issue. Reference numbers are 2202341 and 2202343. Please check for the status of the websites in the next 3-4 hours and update us.

Thanks,

Karthikeyan J

 

karthikeyan_J
McAfee Retired
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Message 7 of 7

Re: Mcafee has wrongly blacklisted my site - how do I get this lifted

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HI @anthonybt481,

The URLs has been reviewed and the status is updated. Please check and if the issue still persists, contact sites@mcafee.com with the description of the problem to address further.

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