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Message 1 of 2

McAfee's Always On Protection

I had to spend over an hour today opting out of something that I don't recall opting into. The always on protection feature. I was sent an email telling me I was about to be charged for another year of SiteAdvisor with out asking for it. Perhaps I didn't pay attention while signing up, because personally I would never want something to be automatically renewed. Suppose I don't like it anymore and try something else and still get charged again for something I don't want. SiteAdvisor has become a not so decent feature anymore, but I won't get into why McAfee upgraded something that was working very well and now doesn't because of the upgrade.

My question is, why can't I simply uncheck a box in my account to opt-out of this, instead of having to go through the hassle of McAfee's Customer Service?
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Message 2 of 2

RE: McAfee's Always On Protection

Can't help you with Customer Service questions here, sorry. We deal only with Technical Support issues.

You can speak directly with them at 1-866-897-9325 press 4 then 0 between 8am & 8pm Central Time.

It's quite a common feature these days. I have several such renewals each year. I have a feeling that I must have agreed to it at some earlier stage by clicking "I agree" to something I didn't bother to read.
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