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danib
Former Member
Message 1 of 12

McAfee Warning That Google Drive Docs are Infected with Virus

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Hi all,

 

Since last week McAfee is treating all my Google drive documents as having a virus, when I'm sure they don't because I created them on a safe PC.

 

To double check, I just created a Word document, uploaded to it to my drive and tried to download it again. When I tried to download the document McAfee Web Advisor warned me the file was infected; please see image below.


Is this common please? How do I resolve this please because I use Google Drive all the time and at the moment I won’t use it.


Many thanks.

1-2-16_McAfee_Thinks_Google_Drive_Docs_Infected.png1-2-16_McAfee_Thinks_Google_Drive_Docs_Infected-2.png

1 Solution

Accepted Solutions
dougk_t3
McAfee Employee
McAfee Employee
Message 9 of 12

Re: McAfee Warning That Google Drive Docs are Infected with Virus

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The fix was just confirmed as complete.

danib:

Please test if you still have this problem, and let us know.

View solution in original post

11 Replies
exbrit
MVP
MVP
Message 2 of 12

Re: McAfee Warning That Google Drive Docs are Infected with Virus

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I moved this to WebAdvisor.  That would be a normal warning pop-up for anything that WebAdvisor doesn't recognize.   If you accept the risk it should remember it and continue as normal.

danib
Former Member
Message 3 of 12

Re: McAfee Warning That Google Drive Docs are Infected with Virus

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Thanks.

But, why all of a sudden doesn't Web Advisor recognise my Google Drive?  It's been fine for the past years.

exbrit
MVP
MVP
Message 4 of 12

Re: McAfee Warning That Google Drive Docs are Infected with Virus

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A recent update, perhaps, has caused it to be seen differently.   I'll email someone at McAfee regarding this and report back.

dougk_t3
McAfee Employee
McAfee Employee
Message 5 of 12

Re: McAfee Warning That Google Drive Docs are Infected with Virus

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danib,

The screen cap above indicates that WebAdvisor doesn't trust the URL (xxx.googleusercontent.com/xxx) - which isn't the same as a warning about malware.

However, we've reviewed your post and are working on the problem.

Thank you for bringing this to our attention.

exbrit
MVP
MVP
Message 6 of 12

Re: McAfee Warning That Google Drive Docs are Infected with Virus

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Thanks Doug.

Doug is with McAfee/Intel, hopefully all is OK now?  If so please mark his answer as correct, thanks and good luck. 😉

dougk_t3
McAfee Employee
McAfee Employee
Message 7 of 12

Re: McAfee Warning That Google Drive Docs are Infected with Virus

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Update:  I've been told that this is being fixed over the next few hours. 

exbrit
MVP
MVP
Message 8 of 12

Re: McAfee Warning That Google Drive Docs are Infected with Virus

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Thanks Doug my answer above should have read....

Doug is with McAfee/Intel, hopefully when all is OK please mark his answer as correct, thanks and good luck. 😉

dougk_t3
McAfee Employee
McAfee Employee
Message 9 of 12

Re: McAfee Warning That Google Drive Docs are Infected with Virus

Jump to solution

The fix was just confirmed as complete.

danib:

Please test if you still have this problem, and let us know.

danib
Former Member
Message 10 of 12

Re: McAfee Warning That Google Drive Docs are Infected with Virus

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Hey, I'm sorry.  I have just discovered that I'm not receiving emails for the address associated with my McAfee account.  It's an old university e-mail address that is supposed to be diverted to my alumni address, or it was. I'll sort it.

I logged in about the fact that the web advisor webmaster panel has disappeared, there just a holding page up and I used to use it all the time for my clients - then I saw a notification about this post in my inbox.

So, thanks for the information.  I originally trusted the URL, but I must admit I have not had an issue since, so thanks for your hard work.

All't best.

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