We need some more information before we could help you out. Please provide information for the questions listed below:-
- Could you please specify the version of SiteAdvisor in use. To find this,
(i) Click on the black arrow mark in the SiteAdvisor toolbar
(ii) A drop-down menu would appear. On this menu, click on the "About" option
(iii) In the 'About' dialog box, just above the 'OK' button, 'Version' would be displayed. (e.g., 18.104.22.16861 - This is the latest version)
- Under "C:\Program Files\SiteAdvisor", what are the names of the sub-folders present. If you've the latest version this should be 6261. However, if an automatic update update had occured, it is possible to see multiple folders (for e.g., 6253 and 6261 (or) 6172 and 6261). If so, please restart your system. After reboot only one folder - namely, '6261' should be present. If other folders still remain, manually delete them. After this, please follow the steps listed in post # 2 in this thread. It should hopefully work. Do remember to rename the file to 'chrome.manifest' after unzipping the first file - chrome.manifest for sa exe.zip
You could also try uninstalling SiteAdvisor from Add/Remove programs. Since you've a McAfee suite installed on your system, this would be present under McAfee Security Center
. Select SiteAdvisor (only) from the programs listed and restart the system. Download the latest version of SiteAdvisor. Download link
After installation, you could either wait for a day before the automatic updates to happen (or) unzip the chrome.manifest file attached and place the same in the appropriate location.
Please note that SiteAdvisor is compatible with Firefox 3.0. The patch was released for the same reason. I'll inform tech support of the same.
And do let us know if this solves the issue you're facing.