In 2014, we changed the site url from trenchless.us to trenchless.directory.
McAfee SiteAdvisor still reports trenchless.us as "Minimal Risk" (green) http://www.mcafee.com/threat-intelligence/site/default.aspx?url=http://trenchless.us/ but, trenchless.directory remains "Unverified".
I've recently submitted a ticket on April 23rd, TicketID 1221142 that was quickly marked "Closed", but nothing has changed, it remains Unverified.
Is there any other process I need follow?
Thanks!
Solved! Go to Solution.
It seems only the (Https) site is unverified.
Hello catdaddy,
Thank you for responding, In your response, you said "I will take your Trusted Source Ticket number, and escalate it on your behalf." What exactly does that mean? And, should I be expecting some sort of notification from Trusted Source regarding my ticket?
As of this minute, there has been no change of status on my ticket nor the website's rating.
It means that I have escalated it. If no results after another day, I will escalate higher up. You generally know it has been reviewed when the rating has changed. Hopefully we should here something soon.
Generally it takes 3-4 business days.
For instance please refer to a similar thread
Regards,
-CD
I do appreciate your effort and the support you've given us but, there's got to be a better way to do this.
This has been a very frustrating experience waiting for a process that should have taken a few days, or even a few weeks. It's been almost 2 years since we changed the site's url to our website, and no action has been taken to verify our website with its new url.
@catdaddy, no reply necessary, I'm just expressing how I feel about this.
Thank you for all your help!
Although you mentioned there was no need to respond, I felt compelled to do so. Please know that I have indeed contacted someone on your behalf. As you can see from the thread I inserted, that particular User was assisted and his issue was resolved.
Thank you for your Patience,
Sincerely,
CD/Catdaddy
Volunteer Moderator
Consumer Products
Thanks Selvan/Doug
-CD
Could you kindly confirm that your issue has indeed been resolved? I took the Liberty to mark this thread as Answered since is from Support and '@dougk_t3' is the Manager of the Web Advisor Team. All the credit should indeed go to them and all involved.
Wishing you all the Best,
-CD
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