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rsanchez
Former Member
Message 1 of 12

How long to get a website verified?

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In 2014, we changed the site url from trenchless.us to trenchless.di​rectory.

McAfee SiteAdvisor still reports trenchless.us as "Minimal Risk" (green) http://www.mcafee.com/threat-intelligence/site/default.aspx?url=http://trenchless.us/ but, trenchless.di​rectory remains "Unverified".

I've recently submitted a ticket on April 23rd, TicketID 1221142 that was quickly marked "Closed", but nothing has changed, it remains Unverified.

Is there any other process I need follow?

Thanks!

1 Solution

Accepted Solutions
selvan
McAfee Retired
McAfee Retired
Message 8 of 12

Re: Re: How long to get a website verified?

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Hi

Trenchless Industry Directory  is now flagged safe. Thanks to


trenchless.png

View solution in original post

11 Replies
catdaddy
MVP
MVP
Message 2 of 12

Re: How long to get a website verified?

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,

                 Please keep checking your site, it is quite possible one may be patrolling this area,and pick up this thread. During the interim, I will take your Trusted Source Ticket number, and escalate it on your behalf.

All the Best,

CD

Cliff
McAfee Volunteer
catdaddy
MVP
MVP
Message 3 of 12

Re: How long to get a website verified?

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Capture.JPG

It seems only the (Https) site is unverified.

Cliff
McAfee Volunteer
rsanchez
Former Member
Message 4 of 12

Re: How long to get a website verified?

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Hello catdaddy,

Thank you for responding, In your response, you said "I will take your Trusted Source Ticket number, and escalate it on your behalf." What exactly does that mean? And, should I be expecting some sort of notification from Trusted Source regarding my ticket?

As of this minute, there has been no change of status on my ticket nor the website's rating.

catdaddy
MVP
MVP
Message 5 of 12

Re: How long to get a website verified?

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,

                   It means that I have escalated it. If no results after another day, I will escalate higher up. You generally know it has been reviewed when the rating has changed. Hopefully we should here something soon.

                   Generally it takes 3-4 business days.

                     For instance please refer to a similar thread

Regards,

-CD

Cliff
McAfee Volunteer
rsanchez
Former Member
Message 6 of 12

Re: How long to get a website verified?

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I do appreciate your effort and the support you've given us but, there's got to be a better way to do this.

This has been a very frustrating experience waiting for a process that should have taken a few days, or even a few weeks. It's been almost 2 years since we changed the site's url to our website, and no action has been taken to verify our website with its new url.

@catdaddy, no reply necessary, I'm just expressing how I feel about this.

Thank you for all your help!

catdaddy
MVP
MVP
Message 7 of 12

Re: How long to get a website verified?

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,

                     Although you mentioned there was no need to respond, I felt compelled to do so. Please know that I have indeed contacted someone on your behalf. As you can see from the thread I inserted, that particular User was assisted and his issue was resolved.

Thank you for your Patience,

Sincerely,

CD/Catdaddy

Volunteer Moderator

Consumer Products

Cliff
McAfee Volunteer
selvan
McAfee Retired
McAfee Retired
Message 8 of 12

Re: Re: How long to get a website verified?

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Hi

Trenchless Industry Directory  is now flagged safe. Thanks to


trenchless.png

catdaddy
MVP
MVP
Message 9 of 12

Re: How long to get a website verified?

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Thanks Selvan/Doug

-CD

Cliff
McAfee Volunteer
catdaddy
MVP
MVP
Message 10 of 12

Re: How long to get a website verified?

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              Could you kindly confirm that your issue has indeed been resolved? I took the Liberty to mark this thread as Answered since is from Support and '@dougk_t3' is the Manager of the Web Advisor Team. All the credit should indeed go to them and all involved.

Wishing you all the Best,

-CD

Cliff
McAfee Volunteer
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