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cdharry
Level 7
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Message 1 of 4

How do I get McAfee to respond to a request to remove from blacklist?

Hello - About 3 weeks ago our web site was compromised and McAfee rightly identified it as a problem and put it on the blacklist.  Since then we have located and removed the bad files, increased the security on the web site and contacted all the security companies who checked and cleared our web site.  Unfortunately McAfee has not done this, and as a result our business is seriously compromised as anyone replying to an old email with a link to the site gets their emails blocked, and they get a message saying our email address is permanently blocked.  Our web site providers have emailed McAfee 3 times, never a reply.  I have desperately tried to contact them - no reply.  SO I joined this forum in an attempt to get help.  So many people use McAfee, it is vital they remove the block, but how to I get them to do it?  All these HAVE checked and declared the domain clean, Google Safe Browsing, Norton Safe Webs, Phish tank, Opera browser, Sucuri Malware Labs blacklist, SpamHaus DBL, Bitdefender, Yandax (via Sophos) ESET  and only , SiteAdvisor(McAfee) has not checked and is still blacklisting our site which is www.rpclettings.co.uk  Please Please will someone tell me how to get them to check and lift this blacklist that is causing such serious problems to our company.

Carolyn Harry

Company Secretary

3 Replies

Re: How do I get MacAfee to respond to a request to remove from blacklist?

Moved to SiteAdvisor for faster response.

Meanwhile take a look here: 

catdaddy
Reliable Contributor
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Message 3 of 4

Re: How do I get MacAfee to respond to a request to remove from blacklist?

Could you kindly follow the guidelines/instructions

Please create a ticket, and post back your results.

All the Best

Catdaddy

McAfee Community Moderator

Consumer Products

Cliff
McAfee Volunteer

Re: How do I get MacAfee to respond to a request to remove from blacklist?

I should note that you misspelled McAfee several times, inserting an 'a' where none exists, before the 'c'.   If your emails were addressed that way they would not reach McAfee.

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