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HELP- REQUEST REFUND (from Philippines)

Can someone assist me please to refund the renewal? I received the invoice today without prior notice. I cant contact the number provided to me on the customer contact support. Is there other way aside from calling this number - 1-866-622-3911?

5 Replies
Kumar_suman
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Message 2 of 6

Re: HELP- REQUEST REFUND (from Philippines)

Hi @April2843 ,

 

We are really sorry for the inconvenience caused.

Please contact our Philippines support where they can help with refund.

1800-1441-0188

You may also contact our Chat Support for refund assistance.

 

Regards,

Kumar

Re: HELP- REQUEST REFUND (from Philippines)

Hi Kumar,

Thanks for response. The chat support will only lead to customer support landing page where we choose the reason for refund, then ending is call 1-866-622-3911. I tried the number you provided but cannot be reached. Is there an email support?
Kumar_suman
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Message 4 of 6

Re: HELP- REQUEST REFUND (from Philippines)

Hi @April2843 ,

Regards from Mcafee.

I have sent yo a private message requesting few details. Please do respond to that to help you with your request.

 

Regards,

Kumar

Re: HELP- REQUEST REFUND (from Philippines)

Hi Kumar,

I provided the contact details and the best time to call. Hope to hear from mcafee soon.

Thanks.

Kumar_suman
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Message 6 of 6

Re: HELP- REQUEST REFUND (from Philippines)

Hi @April2843 ,

Regards from McAfee.

As we discussed on the call, We have initiated the refund and it will reflect within 5-7 business days on to your account. Your refund Order Number is PL2879488078.

 

Regards,

Kumar

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