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andii
Level 7
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Message 51 of 93

RE: Getting Site Retested II

I too have received a response this morning. It’s ironic that we get our first official human reply from an unofficial channel. With response to Ex-Brit, McAfee need to get their act together, and if the SiteAdvisor team ignores requests for help, then there will be many more emails bombarding all the various McAfee departments until SiteAdvisor takes responsibility for their own support system. They only have themselves to blame, and we are entitled to be disgruntled! Ok, here's my response from this morning:

 

I've reviewed the rating and your site I haven't found the connection that the rating refers too. I have a contact that I'll be providing your information to as well as your website URL and my findings. I will contact you when I have a response.


However, because of the ‘no support’ I’ve experienced since September 2007 (excluding the moderators here), I’m not even cautiously optimistic at this stage. Yes, this response is a step in the right direction, but all that’s happened so far is that these finding have now been passed onto an ‘unknown’ entity, and if that’s a member of the McAfee SiteAdvisor team, then god help us all!

Personally, I think all the SiteAdvisor staff should be fired because they are damaging people’s web credibility by these reports. However, that’s not likely to happen because I don’t believe there is a real team dedicated to just SiteAdvisor.

This ‘Guilty’ until proven ‘innocent’ policy is an appalling practice indeed, but even this wouldn’t carry quite the sting it does if there was a quick an efficient system for honest law-abiding webmasters to clear their name promptly.

I’ll Keep the forum posted of any progress here, and if too many days pass by without any sign of a conclusion from anyone, then my rants will intensify as I pursue to clear my name as someone who has been associated with directing visitors to sites with Trojans.

I also have some questions about the worth of McAfee SiteAdvisor which I’ve posted in a new thread. It might provide some useful feedback for webmasters.

http://community.mcafee.com/showthread.php?p=513801#post513801
tullolad
Level 7
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Message 52 of 93

RE: Getting Site Retested II

Think positive, Andi. After all, this is the first positive response we have had and the first indication that there is at least one human being hidden within McAfee's previously impenetrable walls. Let's give them the benefit of the doubt for a few days and if nothing happens bombard all and sundry now that we have a list of names and addresses at head office. Maybe we should operate the system in reverse and post warnings on our sites advising visitors never to trust a McAfee flag.:)
andii
Level 7
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Message 53 of 93

Is this what you call Service?

Well, I've just had another reply, this time from McAfee SiteAdvisor Support, and i don't mind telling you i'm livid! Here's what they say:

 

We have manually queued this domain for a retest. Outgoing links from this domain were cleared and a retest will take place. Please allow at least six weeks for this test to be completed and its results to fully propagate through our system.


Allow up to at least 6 more weeks of damage reporting! Why don't they just put the frigging URL in their text box and hit the Re-test button now and get this thing cleared up once and for all? Crikey, it can't be that difficult! And we know there's no backlog for retests because their online forms haven't been working for many months now (if ever), and they've already reported that nothing was getting through. So where this 'QUEUE' comes from god only knows!

If this were my company i would hold my head in shame and do the right thing as soon as possible. The log i've been adding to since September up until today makes a damaging read, it really does. I haven't made up my mind yet whether to do a bit of damage reporting of my own and take this long drawn out issue and post around the web in popular high traffic web and tech forums, blogs and interested sites. The only difference being would be that my reports on McAfee's non-service would be accurate.

Andy

RE: Getting Site Retested II

I am having the same problem as you.

My 2 sites which were flagged have all Green links no red links what so ever but i get this message...

When we visited this site, we found that it may be designed to trick you into submitting your personal or financial information to online scammers.

I have been through all my files on the webserver manually and the host has done some testing on the files, there is no reason that it would be citing my website is a phishing website.

No where on my websites doe it it try to 'Trick' the users to enter information.

scottjess.com and birdloversonline.com as you can see they are not phishing websites nor is there any phishing websites on the domain so why the lost love McCafee??
andii
Level 7
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Message 55 of 93

RE: Getting Site Retested II

Hi Scott.

I feel for you mate i really do. There are going to be many more upsetting reports from disgruntled webmasters in the coming months as McAfee SiteAdvisor gets better known to the world. If you've read through any of the threads in this forum, you will soon see that McAfee don't really give a toss. Sorry to be blunt, but that really is the way it is. They're in the business of making money through scaremongering people into purchasing their products. I'm afraid they have opened a can of worms here, as neither their product nor their service are working.

Keep watching ;)

Andy

RE: Getting Site Retested II

Yeah well something needs to be done about it, I am loosing money due to customers being scared away by the McCafee warnings not to mention my family and friends reading my personal blog think I may be doing something Illegal which I am not, Thank you McCafee.
tullolad
Level 7
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Message 57 of 93

RE: Getting Site Retested II

S**t, Andii - and I thought we were beginning to get somewhere. Agree with all you say and I think it's time to fight back rather than go on accepting these delays, excuses and downright unethical practices. Let the world know that Site Advisor is merely another money making venture that operates under the guise of providing an essential service which it does not, and cannot, deliver. Meanwhile, our businesses are being damaged by this inefficent, irresponsible and secretive "service" which gives its inexplicable red flag to legitmate sites. :mad:
andii
Level 7
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Message 58 of 93

RE: Getting Site Retested II

 

I've reviewed the rating and your site. I haven't found the connection that the rating refers too. Outgoing links from this domain were cleared...



I’ve always wondered about the legality behind McAfee’s inaccurate reporting, but now that someone has officially confirmed that my site does not point to any ‘BAD links’ (see above), how can they go on reporting to the world that it does until such a time when they can be arsed to run it through their testing SW.

But then if someone has already confirmed that there are no links to ‘BAD’ sites, then hasn’t it already gone through a re-test? I mean, how can they know it’s clean otherwise?

If anyone can point me to some official documentation which states that McAfee SiteAdvisor can say what they like, about who they like, for as long as they like, even when they know their SW can be flawed, then I’d like to get my hands on a copy please.

Best regards

Andy (Still; livid!)
tullolad
Level 7
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Message 59 of 93

RE: Getting Site Retested II

The saga continues ....

This is the latest communication from McAfee. One wonders why a "customer relationship specialist" does not know how long retesting takes or what steps are involved.

And don't you just love the assertion that SA is not meant to damage any website's reputation. Who ever asked McAfee to use this "tool"? I certainly didn't. A nice piece of buck-passing, too, as the executive staff and operations management get roped in.

My understanding of the Site Advisor process is that your site will be retested. I'm unsure of how long this process takes and the actual steps involved. Mr. LeBrun can provide more insight on this.

McAfee's Site Advisor rating is not meant to damage any website's reputation. It's a tool that is used to let consumers know that they should be cautious and this information is based on the testing the McAfee Site Advisor team does on each site.

I'm also forwarding your comments to our executive staff and operations management team.

Kind regards,
Kimberly R. Smith
Customer Relationship Specialist
Executive Customer Assistance Team (ECAT)
www.mcafee.com
andii
Level 7
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Message 60 of 93

RE: Getting Site Retested II

 

McAfee's Site Advisor rating is not meant to damage any website's reputation. It's a tool that is used to let consumers know that they should be cautious and this information is based on the testing the McAfee Site Advisor team does on each site.


Not meant to damage any website’s reputation, but it does, doesn’t it! And it damages the credibility of the webmaster who owns and operates the site in question too doesn’t it!. Of course, McAfee know this and shallow statements like the above mean diddlysquat to genuine white hat webmasters who have been scarred by their useless program.

I was also under the impression that the McAfee site testing was an automated process! Now they’re saying, and I quote, It's a tool that is used to let consumers know that they should be cautious and this information is based on the testing the McAfee Site Advisor team does on each site

This tells us that the ‘Team’ are testing sites, and not some automated program that is out their doing it’s own thing without any human intervention….

It would be interesting to be a fly on the virtual wall of the moderator’s private forum. They’re obviously discussing this thread and those who participate in it. They’ve probably talked about deleting it, banning those who post to it, or ignoring it altogether hoping it will soon be lost in the archives of the forum. I assume the latter, but I will keep this thread fresh for as long as it takes to get this sodding issue sorted out once and for all.

I may even keep the momentum going long after our clean sites have been retested. Until such times that McAfee SiteAdvisor do something about improving their services and offer a fast and adequte support system, then they need to be exposed for what they are, or are not, as the case may be.

SPAM, SCAM, and Blatant BS are nothing less than a pest on the net, and companies such are this are responsible for a lot of it, some through deliberation, and a lot through sheer incompetence!!!

McAfee don’t care because they don’t have to! They’re too established to worry about a handful of complaints sprinkled around the World Wide Web. But as someone who is well experienced in the spreading of news using the latest web 2.0 tactics, I may just attempt to damage the McAfee name as they have done mine. No swearing, or cursing, just reporting the hard facts about their SW, their scaremongering tactics to sell and promote their products and or services, and a huge well written article on their system of non-support. What comes around goes around Mr McAfee.

Andy
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