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chrismansion
Former Member
Message 1 of 11

False Positive problem with SiteAdvisor flagging website and files

Hi all,

I work for Mansion, we operate several online casino brands and are licensed & regulated in Gibraltar, a Tier 1 Online Gaming jurisdiction.

The brands are: www.casino.com,  www.slotsheaven.com, www.club777.com, www.lesacasino.com and www.mansioncasino.com

Given the damage that false positive detections causes us (due to the lack of trust in our websites and software that is unfairly passed onto potential customers due to these detections), we have a QA team in place that regularly tests the leading 20 or so AV programs and software for False Positive detections.

They recently found the following:

1.  The McAfee add-on SiteAdvisor is showing www.casino.com.au as being a "malicious site".

2. SiteAdvisor is also showing www.slotsheaven.com as being a "Phishing" site.

3. SiteAdvisor is showing our portals as untrusted and the casino software download file (for all brands) is considered a "Dangerous Download"

4. Slotsheaven.com Flash games (ability to play games from the website without downloading the software) is being BLOCKED by siteadvisor.

Please see attachments as evidence of this.

The irony is, we use McAfee on our own websites and download files as part of our own AntiVirus protection, and we know for a fact that all our licensed websites and regulatory approved download files are all free of any malware of ANY kind.

I have sent a few emails about this to the mcAfee 'virus research lab' but have received no response.

I would be very grateful therefore if someone could look into it and remove all the detections/flags from all the above mentioned brands domains and subdomains.

I look forward to hearing back from someone.

Regards,

Chris

Web Presence

Mansion Group

10 Replies
SafeBoot
MVP
MVP
Message 2 of 11

Re: False Positive problem with SiteAdvisor flagging website and files

did you follow the instructions on the many other posts like this to dispute the classification?

But, if you're a McAfee customer, just reach out to your account manager and request they help you get this looked into.

chrismansion
Former Member
Message 3 of 11

Re: False Positive problem with SiteAdvisor flagging website and files

Hi SafeBoot,

No, I didn't think to trawl through the various posts to happen across instructions on how to deal with this kind of an issue.

To be honest I wouldn't regard this is as dispute over a "classification", as it is just a set of random & incorrect false positive detections.

I would be very grateful if you could please copy/paste these instructions for me so I can take it forward.

thanks,

Chris

SafeBoot
MVP
MVP
Message 4 of 11

Re: False Positive problem with SiteAdvisor flagging website and files

for the web site,

http://www.siteadvisor.com/sites/slotsheaven.com

The file is probably getting tainted because it's coming from a flagged website.

As I say, if you are a McAfee corporate customer, contact your corporate account manager.

chrismansion
Former Member
Message 5 of 11

Re: False Positive problem with SiteAdvisor flagging website and files

Yes -  our websites are being incorrectly flagged and I want someone to remove these flags! This is our business and reputation we are talking about here, and McAfee is used by many people and they may rely on and believe what they see on these flags.

The IT department isn't located here and I do not know if we have access to an account manager, I believe our McAfee products were bought through a re-seller in Spain.Please forget about the Account Manager  route.

I would like someone from the McAfee technical team/virus lab to look into the websites I mentioned in my initial email and remove the false positive flags from our websites and thereby from all of our download files.

Is this possible? Can you give me the link/instructions to 'dispute a classification.'

Thanks

catdaddy
MVP
MVP
Message 6 of 11

Re: False Positive problem with SiteAdvisor flagging website and files

You can try this Link :

Especially pay close attention to the (Website Owners) Link.

Corporate

As for McAfee False Positives:Detection Dispute Submission | McAfee Labs

Consumer

Regards,

Catdaddy

McAfee Moderator

Consumer Products

Cliff
McAfee Volunteer
chrismansion
Former Member
Message 7 of 11

Re: False Positive problem with SiteAdvisor flagging website and files

Hi

None of these links are helpful:

1. "Trusted Source" for website owners - this allows me the chance to look up the categorisation of these URLs - I already know the categorisation of the URLs, this isn't the issue.

2. Detection Dispute Submission - this relates to file uploads ONLY (not relevant here) AND SiteAdvisor is not even a listed McAfee product.

3. This is for consumers, and not relevant to me.

The best thing I could find in all the above locations was a standard support email address for siteadvisor - support@siteadvisor.com. I will try emailing this address and hopefully I can get somewhere.

Can I just say I have been doing this for 3 years and this is by far the worst experience I have had - certainly among the 'big' AV vendors - in trying to deal with a false positive detection.

regards,

Chris

exbrit
MVP
MVP
Message 8 of 11

Re: False Positive problem with SiteAdvisor flagging website and files

Well this is not Support, this is a user-to-user forum where people help each other.  It's rare for a McAfee staff member to post.

Nothing here is of any help? 

SafeBoot
MVP
MVP
Message 9 of 11

Re: False Positive problem with SiteAdvisor flagging website and files


chrismansion wrote:



...



Can I just say I have been doing this for 3 years and this is by far the worst experience I have had - certainly among the 'big' AV vendors - in trying to deal with a false positive detection.



regards,



Chris


Huh.

The link I posted around 2 hours after you first asked the question had the button to dispute the classification. Did you see it?

catdaddy
MVP
MVP
Message 10 of 11

Re: False Positive problem with SiteAdvisor flagging website and files

As Safeboot asked, did you attempt to try this Link?  http://www.siteadvisor.com/analysis/recommendchanges/?url=slotsheaven.com

I must admit , In my last response should have brought this Link to your attention.

Hopefully this will indeed show that we are attempting to assist you......

All the Best,

Catdaddy

McAfee Moderator

Cliff
McAfee Volunteer
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