We have a customer who has been dealing with a lot of email bounce backs lately. I looked up their IP and it looks like they have a "high risk" rating for email. Any suggestions how I can get that resolved? They don't send a lot of emails, and when they do it's limited to just their clientele within the state of Minnesota (USA). They should have proper rDNS/PTR records in place already as well. They also aren't listed on any RBLs (I don't believe they ever have been either since we've hosted them).
I submitted a ticket on TrustedSource as well.
If that is not the case, kindly post back and inform us, and we can contact someone internally to (Escalate) your issue.
All the Best,
To confirm, I did submit a ticket today to Trusted Source and the products that were set were:
McAfee SiteAdvisor/WebAdvisor Enterprise
McAfee SaaS Web Protection
McAfee Web Gateway v7.x/6.9.x (Cloud)
So if I already submitted a ticket with Trusted Source then I've done the best steps and now I just need to wait, correct?
Cliff's advice is good, I've checked the IP address using a number of testing sites and none of them report any problem. Clean on IPVoid, clean on Cisco SenderBase, clean on Sucuri, nothing on TcpIpUtils. Not listed in any of the blacklists as far as I can see.
Obviously though McAfee detected a reason to switch that email rating to Red, and it may have been following others in doing so. It may be that there was an anomalous spike in email volume some time in the recent past. Whatever the reason, there doesn't seem to be any problem with the server now. I hope you get this speedily rectified.
If you don't hear back from the ticket submission to TrustedSource, ping me and i'll help escalate it internally.
Update: The TrustedSouce website shows minimal risk for that IP. That's the rating the products use.
The McAfee Threat Center page could take longer to refresh due to sync issues.
The TrustedSouce website shows minimal risk for that IP. That's the rating the products use.
The McAfee Threat Center page could take longer (days) to refresh due to sync issues.
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