cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
bwg010
Level 7
Report Inappropriate Content
Message 1 of 2

Downloads failing

I know this problem has supposedly been fixed in 2020 but its happening to me now as a new McAfee user - and all on latest downloads.

When I download an xls, and ask Edge to open it, it gets scanned and the scan fails. The download doesn't open

But if Instead of clicking open, I click save, the file is saved to the target location and can then be opened ok.

Why is "open" failing the virus scan?

 

PS: I have tried removing WebAdviser and reinstalling, as per instructions i nthe forum somewhere. That worked initially, but the problem returned.

1 Reply

Re: Downloads failing

Hi @bwg010 

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Regards,
Sudharsanam G

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community