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bwg010
Contributor III
Message 1 of 2

Downloads failing

I know this problem has supposedly been fixed in 2020 but its happening to me now as a new McAfee user - and all on latest downloads.

When I download an xls, and ask Edge to open it, it gets scanned and the scan fails. The download doesn't open

But if Instead of clicking open, I click save, the file is saved to the target location and can then be opened ok.

Why is "open" failing the virus scan?

 

PS: I have tried removing WebAdviser and reinstalling, as per instructions i nthe forum somewhere. That worked initially, but the problem returned.

1 Reply
Sudharsanam_G1
Moderator
Moderator
Message 2 of 2

Re: Downloads failing

Hi @bwg010 

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Regards,
Sudharsanam G

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