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Thunderbird007
Contributor
Message 1 of 7

Does Web Advisor version 8.1.0.4679 for chrome impacting sync ajax call?

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Team

After using latest version 8.1.0.4679 of web advisor for chrome browser sync ajax call are failing .

If we disabled aforementioned version then sync ajax call working as expected. 

 

Need you further review on this and desired guidance.

 

 

Regards

Thunderbird007

1 Solution

Accepted Solutions
Edward_Franso
Moderator
Moderator
Message 7 of 7

Re: Does Web Advisor version 8.1.0.4679 for chrome impacting sync ajax call?

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Hi @Techie24 @Thunderbird007 @

Greetings From McAfee.

The issue has been resolved. Kindly uninstall the existing WebAdvisor extension and install the latest version from the chrome web store.

If you have any concerns, contact our support team using the link below.

McAfee Support

Regards,
Edward Franso 

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6 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 7

Re: Does Web Advisor version 8.1.0.4679 for chrome impacting sync ajax call?

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Hi @Thunderbird007 

Greetings From McAfee.

Sorry for the inconvenience caused.

McAfee is aware of the issue and working towards the resolution. We will keep you update once the issue gets resolved.
Workaround:
1.  Kindly use an alternate browser like Firefox, Safari, Edge. 
2.  If issue persists on alt browser, uninstall web advisor and reinstall from firefox/edge. Do not install from chrome web store
3.  If you have only chrome browser, disable web advisor.

If you have any concerns, contact our support team using the link below.

McAfee Support

Regards,
Edward Franso 

Thunderbird007
Contributor
Message 3 of 7

Re: Does Web Advisor version 8.1.0.4679 for chrome impacting sync ajax call?

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Hi Edward, Thanks for details. What is earliest timeline to fix this issue and release it for use?
Techie24
Contributor
Message 4 of 7

Re: Does Web Advisor version 8.1.0.4679 for chrome impacting sync ajax call?

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Hi Team,

We are also facing similar issue with Web Advisor version 8.1.0.4679 which was released on 12th January, 2024.

The AJAX Sync calls are not working and instead they are behaving like an Async calls.

Can you please share a tentative date for this fix from your end?

Thanks

JoshWright
Contributor
Message 5 of 7

Re: Does Web Advisor version 8.1.0.4679 for chrome impacting sync ajax call?

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@Edward_Franso This issue has been ongoing since Friday and is extremely disruptive to our users. Is there any estimated timeline for resolution? While is fairly straightforward for each individual user to resolve by uninstalling WebAdvisor, it has resulted in a flood of support requests for us to manage.

Edward_Franso
Moderator
Moderator
Message 6 of 7

Re: Does Web Advisor version 8.1.0.4679 for chrome impacting sync ajax call?

Jump to solution

Hi @JoshWright 

Greetings From McAfee.

Sorry for the inconvenience caused. The issue has been resolved. Kindly uninstall the existing WebAdvisor extension and install the latest version from the chrome web store.

If you have any concerns, contact our support team using the link below.

McAfee Support

Regards,
Edward Franso 

Edward_Franso
Moderator
Moderator
Message 7 of 7

Re: Does Web Advisor version 8.1.0.4679 for chrome impacting sync ajax call?

Jump to solution

Hi @Techie24 @Thunderbird007 @

Greetings From McAfee.

The issue has been resolved. Kindly uninstall the existing WebAdvisor extension and install the latest version from the chrome web store.

If you have any concerns, contact our support team using the link below.

McAfee Support

Regards,
Edward Franso 

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