cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Confirming False Positive

Jump to solution

Hi, 

I am a consumer using McAfee LiveSafe + Web Advisor, and I recently tried to download the Zen Studio .exe from this website: https://cronusmax.com/downloads/

I was prompted that the download is dangerous, and subsequently blocked. 

I reached out to the supplier, who said this is a known problem, and documented in the manual as an issue with the encryption package they use: https://guide.cronusmax.com/help/troubleshooting#zen-studio-issues

My question is: is there a way to cross check with McAfee when a link is indeed a false positive? I don't really have the understanding either way, but it seems a little antithetical to have anti-virus protection and then ignore the message because a manual said to haha

Thanks

1 Solution

Accepted Solutions
Madhan
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 3 of 3

Re: Confirming False Positive

Jump to solution

Hello @Tyler_Salvador 

The website has been reviewed and classified accordingly. Please check from your end. McAfee WebAdvisor is not marking the site as suspicious anymore.

If you come across this situation in future, please access the McAfee Article below that has information on how to file a dispute,

McAfee WebAdvisor and SiteAdvisor website rating dispute resolution process

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

View solution in original post

2 Replies
Madhan
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 2 of 3

Re: Confirming False Positive

Jump to solution

Hello @Tyler_Salvador 

We are sorry that the application is being marked as dangerous and blocked by McAfee.

I've raised a ticket and the link will be classified clean in the next 3 - 5 business days

Ticket: 2179416

If you come across this situation in future, please access the McAfee Article below that has information on how to file a dispute,

McAfee WebAdvisor and SiteAdvisor website rating dispute resolution process

You may visit www.virustotal.com where you can check if the URL or Application is being detected as suspicious by McAfee and also by other AV's 

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

 

 

Madhan
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 3 of 3

Re: Confirming False Positive

Jump to solution

Hello @Tyler_Salvador 

The website has been reviewed and classified accordingly. Please check from your end. McAfee WebAdvisor is not marking the site as suspicious anymore.

If you come across this situation in future, please access the McAfee Article below that has information on how to file a dispute,

McAfee WebAdvisor and SiteAdvisor website rating dispute resolution process

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community