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YL
Contributor
Message 1 of 2

Collaboration Opportunity - Resolving Compatibility Issues with McAfee Antivirus

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Dear McAfee Team,

I hope this email finds you well, and I genuinely look forward to establishing contact with you to address an issue affecting our company's users. I represent a company primarily engaged in the development of embedded software, system integration, application services, and sales. Recently, we have noticed that some of our users in Singapore and other regions have encountered issues related to McAfee antivirus software while using our screen projection software. Specifically, McAfee antivirus software falsely identifies our screen projection software as malware, adversely affecting the user experience.

We deeply respect McAfee's global reputation and standing and hold in high regard its mission of ensuring user security and protection against potential threats. Therefore, we are eager to connect with your team to collaboratively address this issue and ensure that users can use our screen projection software safely and without disruptions.

Here are some actions we are willing to take:

We will provide comprehensive information about our software, including its purpose, feature descriptions, and the latest version's digital signature to help the McAfee team better understand our product.

We are willing to participate in any necessary testing and reviews to ensure that our software does not contain any potential threats or malicious behavior.

We will promptly respond to any questions or suggestions from the McAfee team and make the necessary changes or fixes to ensure compatibility with McAfee antivirus software.

We highly value our relationship with our users, and their trust is of utmost importance to us. Therefore, we hope that by collaborating with McAfee, we can resolve this issue and instill confidence in our product among our users.

You can download our software from our website: https://kshare.link/.

If you could provide guidance or relevant contact information for establishing contact with McAfee, we would greatly appreciate it. We look forward to working with your team to enhance the user experience.

Thank you for taking the time to read this email, and we anticipate your prompt response.

Best regards,

Yang

1 Solution

Accepted Solutions
Hari_durairaj
Moderator
Moderator
Message 2 of 2

Re: Collaboration Opportunity - Resolving Compatibility Issues with McAfee Antivirus

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Hi @YL 

Greetings From McAfee.

We regret for the inconvenience caused.

Please refer our below articles for more information.

McAfee Web Advisor website rating dispute resolution process

How to submit false positives to McAfee

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911) US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Hari Durairaj

View solution in original post

1 Reply
Hari_durairaj
Moderator
Moderator
Message 2 of 2

Re: Collaboration Opportunity - Resolving Compatibility Issues with McAfee Antivirus

Jump to solution

Hi @YL 

Greetings From McAfee.

We regret for the inconvenience caused.

Please refer our below articles for more information.

McAfee Web Advisor website rating dispute resolution process

How to submit false positives to McAfee

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911) US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Hari Durairaj

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