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ajithvictor
Former Member
Message 1 of 13

Cannot see the text in SiteAdvisor balloon

Cannot see the the text in pop-up of SA toolbar....

To see the screen shot , please click on the following link.

http://www.imagecross.com/07/image-hosting-view-02.php?id=5927untitled.JPG

Firefox version is 3.0
Unable to check SA version, itz blank..:(
IE 6.
Everything else is working fine..
Any suggestion??

Thanks..
12 Replies
exbrit
MVP
MVP
Message 2 of 13

RE: Cannot see the text in SiteAdvisor balloon

Did you at any stage have IE8 Beta installed? We usually only see this with that particular browser version, whether it is the default browser or not.

Have you tried uninstalling/reinstalling?

If you are using IE6 then you must have XP, is it up to date? I also recommend that you upgrade to IE7 as it is safer.

Go to Control Panel/Add or Remove and look for McAfee Siteadvisor and uninstall it. If you have other McAfee products then it may be listed as part of McAfee Security Center. Click that item then select only SiteAdvisor for removal when the menu shows.

Reboot and then go to either your account online or http://www.siteadvisor.com to download a new copy.
ajithvictor
Former Member
Message 3 of 13

RE: Cannot see the text in SiteAdvisor balloon

I don't use IE..
version is 6, OS is Win XP service pack 2.
Don't have any issue with IE, problem is with SA Ballon pop-up.
I am using McAfee Total Protection.
I am able to see the site report of each links in search engines.
The problem is only in the pop-up of SA toolbar.
exbrit
MVP
MVP
Message 4 of 13

RE: Cannot see the text in SiteAdvisor balloon

OK I'm going to have to ask for help as this has only happened with people using that beta browser version I mentioned.

I'm assuming that your XP is totally up to date with both crital and non-critical updates...apart from SP3 which you should be thinking about if you wish to remain secure.

help with that is here: http://community.mcafee.com/showthread.php?t=220807

I'm also assuming thyat you don't have two firewalls in operation at the same time, nor any other protection software.

Also please go to IE6 (which McAfee relies upon whether or not you use it) Tools/Internet Options/Security and make sure that each zone is default. Go to the Content tab and ensure that Content Advisor is off. Go to the Advanced tab and ensure it is also at default.
exbrit
MVP
MVP
Message 5 of 13

RE: Cannot see the text in SiteAdvisor balloon

The Forum Administrator asks that you run the Virtual Technician, linked in my signature and post its session ID number please.
vinod_r2
Reliable Contributor
Reliable Contributor
Message 6 of 13

RE: Cannot see the text in SiteAdvisor balloon

Mean while try this
ajithvictor
Former Member
Message 7 of 13

RE: Cannot see the text in SiteAdvisor balloon

Hi..
Nothing worked out:mad:
Also I have un-installed (using your removal tool MCPR) and reinstalled McAfee products completely.
Virtual Technician session ID: 12239273.
I don't have any other firewall or security software.
The same thing happens in IE also so itz not Firefox issue, right?

Please see the updated screen shots from the following links.

http://www.imagecross.com/07/image-hosting-view-02.php?id=3896Screen.JPG

http://www.imagecross.com/07/image-hosting-view-02.php?id=6168Screen2.JPG

http://www.imagecross.com/07/image-hosting-view-02.php?id=9864Screen3.JPG

Now the position of SA toolbar has been changed in Firefox, can I restore it back to right bottom corner, see the space taken for that single toolbar:(
ajithvictor
Former Member
Message 8 of 13

RE: Cannot see the text in SiteAdvisor balloon

Any help?
exbrit
MVP
MVP
Message 9 of 13

RE: Cannot see the text in SiteAdvisor balloon

Could this have something to do with the fact that the SA servers are down? Perhaps not otherwise your icon would be grey. I've relayed that VT session ID number to the forum Admin.
exbrit
MVP
MVP
Message 10 of 13

RE: Cannot see the text in SiteAdvisor balloon

Try running IEREGFIX
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