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Ally_T
Contributor
Message 1 of 4

Can you please whitelist my Website?

Hello,

I have just found out that our website has been blacklisted by McAfee and our customers can't access it. Not really sure why we are having this issue or ban as we are an online children's clothing company (could it be that we have recently added a video on autoplay ?).

We've had complaints of our customers not being able to access our website at all. The only thing that seems to help is them switching off their wifi. Unfortunately we are losing customers and sales due to this issue. Please could you whitelist our website? Or let us know of a way to resolve this?

Domain: goldieandace.com

Thank you!

3 Replies
GaneshR
Moderator
Moderator
Message 2 of 4

Re: Can you please whitelist my Website?

Greetings from McAfee.

We have raised a ticket to the concern team.

The website will be reviewed and classified accordingly, please check after 3 - 5 business days.

Please follow the below McAfee Article for any similar situations,

McAfee WebAdvisor website rating dispute resolution process

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,

Ganesh Raju R

Ally_T
Contributor
Message 3 of 4

Re: Can you please whitelist my Website?

Hi @GaneshR ,

Where can I double check and confirm that our website has been whitelisted?

Thank you,

Ally

The_Eagle_007
Reliable Contributor
Reliable Contributor
Message 4 of 4

Re: Can you please whitelist my Website?

Hi @Ally_T , you may able to look whether the website is whitelisted or not over this web address-

https://sitelookup.mcafee.com

Provide the url or link of your side and select McAfee Real Time scanning or McAfee Webadvisor as option and click on Check Url option.

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