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aaraos
Level 8
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Message 1 of 6

Blacklisted domain, I have tried on trustedsource and by email but no solution.

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Hello,

I am writing to ask for help. My domain https://fonoip.com is listed as "Medium Risk" on trustedsource.

For some reason it is only blacklisted the secure HTTPS version, the HTTP version is marked as "Minimal Risk".

I have submitted 2 tickets via the trustedsource website and it is still listed as "Medium Risk". Not having any kind of response as to why this is happening, I wrote an email to sites (at) mcafee.com, where Joy Olowo responded very kindly and got to work on the case, we replied several emails, in one of the emails Joy asks me to wait a few hours for the database to be updated, but I've been several days and it is still listed as "Medium Risk". After that I wrote 2 more times to Joy and I have had no response since 06/11.

The truth is that this has me quite complicated, because many of my customers can not consume my services.

Please someone help me.

2 Solutions

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Madhan
McAfee Retired
McAfee Retired
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Message 5 of 6

Re: Blacklisted domain, I have tried on trustedsource and by email but no solution.

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Hello @aaraos 

The website has been reviewed and classified accordingly. Please check from your end. 

If you come across this situation in future, please access the McAfee Article below that has information on how to file a dispute,

McAfee WebAdvisor and SiteAdvisor website rating dispute resolution process

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

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aaraos
Level 8
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Message 6 of 6

Re: Blacklisted domain, I have tried on trustedsource and by email but no solution.

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@Sudharsanam_G1 , @Madhan :

Thank you for your help.

The site is now marked as "Minimal Risk".

I am very grateful.

View solution in original post

5 Replies

Re: Blacklisted domain, I have tried on trustedsource and by email but no solution.

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Hi @aaraos 

We regret for the inconvenience caused!

We have raised a ticket to the concern team. Please check after 3 - 5 working days. We will keep you posted on the updates.  Ticket ID is "#2315846"

Regards,
Sudharsanam G

aaraos
Level 8
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Message 3 of 6

Re: Blacklisted domain, I have tried on trustedsource and by email but no solution.

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Hi @Sudharsanam_G1 ,

Several days have passed and https://fonoip.com is still marked as "Medium Risk".

 

Please help.

Re: Blacklisted domain, I have tried on trustedsource and by email but no solution.

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Hi @aaraos 

We regret for the inconvenience caused!

We have updated the status to the engineering team. We will keep you posted with the updates.

Regards,
Sudharsanam G

Madhan
McAfee Retired
McAfee Retired
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Message 5 of 6

Re: Blacklisted domain, I have tried on trustedsource and by email but no solution.

Jump to solution

Hello @aaraos 

The website has been reviewed and classified accordingly. Please check from your end. 

If you come across this situation in future, please access the McAfee Article below that has information on how to file a dispute,

McAfee WebAdvisor and SiteAdvisor website rating dispute resolution process

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

View solution in original post

aaraos
Level 8
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Message 6 of 6

Re: Blacklisted domain, I have tried on trustedsource and by email but no solution.

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@Sudharsanam_G1 , @Madhan :

Thank you for your help.

The site is now marked as "Minimal Risk".

I am very grateful.

View solution in original post

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