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YvdV
Level 7
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Message 1 of 4

Alert viewer is not responding

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Since a week or two, Alert Viewer is not responding.
First there is a blanc pop-up window, latr on it is filled with text (see photo).
How can this be solved as it is very anoying.

McAfee Alertviewer problem.png

1 Solution

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Kumar_suman
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Message 2 of 4

Re: Alert viewer is not responding

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Hi @YvdV 

Greetings from McAfee.

We are sorry for the inconvenience caused. McAfee is currently investigating the cause. In the mean time we recommend you to follow the below steps and update us the outcome.

  • Open McAfee
  • Click My protection (4-Sqare box)
  • click on firewall
  • open Traffic controller
  • Select Smart access (Recommended)
  • Click Apply
  • Reboot the PC

Regards,

Kumar

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3 Replies
Kumar_suman
Moderator
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Message 2 of 4

Re: Alert viewer is not responding

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Hi @YvdV 

Greetings from McAfee.

We are sorry for the inconvenience caused. McAfee is currently investigating the cause. In the mean time we recommend you to follow the below steps and update us the outcome.

  • Open McAfee
  • Click My protection (4-Sqare box)
  • click on firewall
  • open Traffic controller
  • Select Smart access (Recommended)
  • Click Apply
  • Reboot the PC

Regards,

Kumar

YvdV
Level 7
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Message 3 of 4

Re: Alert viewer is not responding

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Hi @Kumar_suman,

Thank you for your advice. It helped to remove the blanc pop-up screen indeed.
Kind regards,

YvdV

 

amy6147
Level 7
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Message 4 of 4

Re: Alert viewer is not responding

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Hi Kumar, But when we enable smart access, we will not know to whom McAfee is giving the Internet access. 

I have enabled the monitored access to see what application are trying to gain internet access. If I want to give access I allow else deny / block their internet access.

This alertviewer hangs everything and creating a problem. 

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