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napok
Contributor
Message 1 of 16

Adfk.co.uk - Siteadvisor shows as red but the site is clean

I have the same problem, but they won't return my mails.

15 Replies
Peacekeeper
Message 2 of 16

Re: Siteadvisor showing as red but the site is clean

https://community.mcafee.com/message/66185#66185

Follow the method mentioned in that link to contact Trusted Source to ask for a review, others who used it got a solution in a couple of days.

napok
Contributor
Message 3 of 16

Re: Siteadvisor showing as red but the site is clean

Thanks for answering.

I have done that on the 12th July and didn't get a reply. Apparently the site has been flagged for at least a year, a customer has told me. This has lost me customers. How do they put a bad reputation on a regular website. Will I find out what exactly the reason was?

Peacekeeper
Message 4 of 16

Re: Siteadvisor showing as red but the site is clean

Unsure if you get a reply and 2 days around the time one expects an answer/fix. Give it another day or so and I am mentioning this in our moderator meeting now.

napok
Contributor
Message 5 of 16

Re: Siteadvisor showing as red but the site is clean

Thanks. The ticket is 879588, by the way.

I would really like to know how long this has been going on and what the reason for the block is.

I have seen it today for the first time and it looks scary.

The site is called adfk.co.uk and we programmed it ourselves with great care and effort and testing.

Kaspersky and Norton have written within a day and said that the site is clean.

I think McAfee should write small businesses who they take the lifeline away, that their site is being flagged

as No Go zone as if it were a porn site.

Most of us small businesses don't check all the time if we are being classed as malicious!

My customers who saw that were scared pale and didn't touch the computer for a while.

I think this is a harsh thing to do to a small business and then not answering...

I think I might go to watchdog.

Best Regards,

Alexandra

Hayton
Reliable Contributor
Reliable Contributor
Message 6 of 16

Adfk.co.uk - Siteadvisor shows as red but the site is clean

The site may be okay - none of the usual testing tools reports a problem - but there are a couple of things you could maybe look at. One is the use of iframes - these are inherently unsafe from a security point of view, as they can be used to introduce malware into webpages, so if a site has them it may look suspicious. The other is what appears to be XSS - cross-site scripting - in one of the iframes. That might well cause the site to be flagged as suspect.

Sucuri, Urlquery and Quttera all detect cross-domain iframes on the site. None of those checkers flag your site because of that - they're not forbidden, but they can cause problems when browser security settings block them. I think NoScript would definitely block them.

http://www.wisegeek.com/what-is-a-cross-domain-iframe.htm

Iframe communication between different domains is blocked by web browsers for security reasons

http://urlquery.net/report.php?id=1405374029682

http://quttera.com/detailed_report/adfk.co.uk

Quttera says there are 111 and shows them all - too many to display in a screenshot, but I'll list a few. If there really are that many I'm not surprised McAfee turned the site Red. It must think you've been hacked.

adfk iframes.PNG

If the TrustedSource people analyse the site and decide there's no problem you may still find that McAfee re-flags the site as suspicious at a later date. It all depends on whether there's negative feedback from the automated detection systems that TrustedSource uses to gauge a website's reputation, and I can't say if that's going to happen.

Message was edited by: Hayton on 15/07/14 17:02:07 IST
napok
Contributor
Message 7 of 16

Re: Siteadvisor showing as red but the site is clean

Thank you for pointing that out.

I still think there should be some communication element in the process of such a harsh punishment, and it is a grave consequence to be blocked this way. I have now taken all the iframes off, which were just the social like buttons on the footer, supplied by facebook, twitter and google plus. I think there are other ways to display them in the future. I will also take a look at the other sites you mentioned that can show me what to do, but I sincerely hope this would unblock my site pretty soon. There has to be a difference between the warning for a criminal and a jewellery site for the customer.

Best Regards,

Alexandra

napok
Contributor
Message 8 of 16

Re: Siteadvisor showing as red but the site is clean

I have now been cleared. It was probably the iframes of the facebook like box.

Not sure really how to get the like boxes working again without using iframes.

Peacekeeper
Message 9 of 16

Re: Siteadvisor showing as red but the site is clean

Great but this was mamba213's thread  so we also need to hear from him re if he contacted SA tean via the trusted source review method and if that helped.

Message was edited by: Peacekeeper on 15/07/14 7:34:43 PM

Message was edited by: Peacekeeper on 15/07/14 7:35:15 PM
napok
Contributor
Message 10 of 16

Re: Siteadvisor showing as red but the site is clean

Yes.

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