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wb11
Contributor
Message 1 of 3

unresolved threat

After a scan I got a message about an unresolved threat. I searched through the forum pages to see if anybody else had dealt with something similar with their computer.

A few people had so I started trying the following solutions.

1. I toggled on to show Hidden Items and went to the temp folder to manually delete the file. But there's no file with this name. Since I was there I selected all the files and deleted the ones that windows would allow me to.
Then I restarted the computer and  ran another scan. The unresolved issue remains.

2. Ran the Windows virus scan. This scan didn't find any issues.

3. Downloaded and ran the McAfee Malware Cleaner. After the restart, did another virus scan, the unresolved issue remains.

Not sure what else to try. Hopefully somebody can suggest something.

I'm using Windows 10.  

Thank you.

 

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2 Replies
krishna55
Moderator
Moderator
Message 2 of 3

Re: unresolved threat

Hello @wb11 

Greetings from McAfee.

Please contact our customer service using the link below to resolve the issue.

McAfee Chat Support

Greetings,
Krishnamanikandan KS

wb11
Contributor
Message 3 of 3

Re: unresolved threat

just writing this for anybody that has something similar happen in the future.

I did contact customer service with the chat option.  I was helped very quickly, less than a minute for the rep to join the chat.  

So basically, here the deal....

"We apologize for the inconvenience caused, our engineering team is aware of this issue and is working to get it fixed at the earliest. You would receive callback when we have an update. Thank you so much for your patience and understanding."

The rep said to basically ignore the warning until they come up with a fix.  

Hope that helps anyone else.

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