Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Message 1 of 2

how can I mark an item as trusted

I have some files in the quarentined folder I want to mark as trusted.  How do I do this?  When ever I hit restore it again quarentine/delete before I can exclude the file from future scans.

1 Reply
Message 2 of 2

Re: how can I mark an item as trusted

Moved this to VirusScan as a more appropriate spot for it.

You can only exclude items from the manual or scheduled scans but not the real-time scanner, yet.  That's a feature we have been asking to be reintroduced.  

Only items labelled as 'Possibly Unwanted Programs' (PUP's) can be trusted at the moment..

For now your only recourse is to submit a sample to the labs for analysis and hopeful exclusion from detection, read here:

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community