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Message 1 of 4

every download fails virus scan

since this morning I am unable to download any .pdfs from my bank or my accountants website.

every file says, "virus scan failed"

I need to download files to run my business so this is critical.

I have just had a windows update which has installed/updated Edge.

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McAfee Retired
McAfee Retired
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Message 2 of 4

Re: every download fails virus scan

Hi @TonyMc,

We are truly sorry for the inconvenience cause, we request you to follow the steps below to remove Mcafee WebAdvisor and update us the outcome.

1. Uninstall McAfee Webadvisor from programs and features.

2. Delete the McAfee Web Advisor folder from the following locations:

C:\Program Files\McAfee

C:\Program Files\Common Files\McAfee

C:\Program Files (x86)\McAfee

C:\Program Files (x86)\Common Files\McAfee


3. Reboot the PC

If you need any additional assistance you can get in touch with our chat support team by accessing the link below,
McAfee Chat Support 


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Message 3 of 4

Re: every download fails virus scan


Thanks for the guidance. It has worked and I can now download files.


I think your advice should make it clear that the webadvisor to be removed could be in any or all of the locations specified


It could cause confusion if people are expecting it to be in every location..

Thanks for the help.

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Message 4 of 4

Re: every download fails virus scan

OMG, it worked, thank you. 

I didn"t know if the download failures (any and all files since last week) were from windows, chrome, or Mcafee and wasted alot of time changing their settings and searching the web for help.  

Finally, I had uninstalled Mcafee because I knew the my program was 6 years old (with bad screen displays), but the new Mcafee download still 'virus scan failed'.  The instructions above to hand finish the uninstall by deleting stray files was the key.


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