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masanseti
Contributor
Message 1 of 2

every download fails virus scan

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since this morning I am unable to download any .pdfs from my bank or my accountants website. every file says, "virus scan failed" I need to download files to run my business so this is critical. I have just had a windows update which has installed/updated Edge https://tutuappx.com/ https://tweakbox.mobi/

1 Solution

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krishna55
Moderator
Moderator
Message 2 of 2

Re: every download fails virus scan

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Hi @masanseti,

We are truly sorry for the inconvenience cause, we request you to follow the steps below to remove Mcafee WebAdvisor and update us the outcome.

1. Uninstall McAfee Webadvisor from programs and features.

2. Delete the McAfee Web Advisor folder from the following locations:

C:\Program Files\McAfee

C:\Program Files\Common Files\McAfee

C:\Program Files (x86)\McAfee

C:\Program Files (x86)\Common Files\McAfee

C:\ProgramData\McAfee

3. Reboot the PC

If you need any additional assistance you can get in touch with our chat support team by accessing the link below,
McAfee Chat Support 

Regards,

Krishnamanikandan KS

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1 Reply
krishna55
Moderator
Moderator
Message 2 of 2

Re: every download fails virus scan

Jump to solution

Hi @masanseti,

We are truly sorry for the inconvenience cause, we request you to follow the steps below to remove Mcafee WebAdvisor and update us the outcome.

1. Uninstall McAfee Webadvisor from programs and features.

2. Delete the McAfee Web Advisor folder from the following locations:

C:\Program Files\McAfee

C:\Program Files\Common Files\McAfee

C:\Program Files (x86)\McAfee

C:\Program Files (x86)\Common Files\McAfee

C:\ProgramData\McAfee

3. Reboot the PC

If you need any additional assistance you can get in touch with our chat support team by accessing the link below,
McAfee Chat Support 

Regards,

Krishnamanikandan KS

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