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TonyMc
Level 7
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Message 1 of 3

every download fails virus scan

since this morning I am unable to download any .pdfs from my bank or my accountants website.

every file says, "virus scan failed"

I need to download files to run my business so this is critical.

I have just had a windows update which has installed/updated Edge.

2 Replies
AvinashP
Moderator
Moderator
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Message 2 of 3

Re: every download fails virus scan

Hi @TonyMc,

We are truly sorry for the inconvenience cause, we request you to follow the steps below to remove Mcafee WebAdvisor and update us the outcome.

1. Uninstall McAfee Webadvisor from programs and features.

2. Delete the McAfee Web Advisor folder from the following locations:

C:\Program Files\McAfee

C:\Program Files\Common Files\McAfee

C:\Program Files (x86)\McAfee

C:\Program Files (x86)\Common Files\McAfee

C:\ProgramData\McAfee

3. Reboot the PC

If you need any additional assistance you can get in touch with our chat support team by accessing the link below,
McAfee Chat Support 

Thanks,
Avinash.

TonyMc
Level 7
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Message 3 of 3

Re: every download fails virus scan

Hi.

Thanks for the guidance. It has worked and I can now download files.

 

I think your advice should make it clear that the webadvisor to be removed could be in any or all of the locations specified

 

It could cause confusion if people are expecting it to be in every location..

Thanks for the help.

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