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jposenau
Level 7
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Message 1 of 4

downloading msi files as zip files fails as a virus

When I try to download a program fro installation for instance https://download.mobatek.net/2122021051924233/MobaXterm_Installer_v21.2.zip

I get a virus scan failed message. The same thing occurs when downloading H&R block tax software

3 Replies

Re: downloading msi files as zip files fails as a virus

Hi @jposenau 

We are truly sorry for the inconvenience caused.

We request you to remove McAfee Web Advisor from Control Panel -> Programs -> Uninstall a program. Once done, please restart the computer and reinstall McAfee Web Advisor by following the steps in the article and let us know if the issue persists.

How to download and install McAfee WebAdvisor

Thanks,
Karthikeyan J

jposenau
Level 7
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Message 3 of 4

Re: downloading msi files as zip files fails as a virus

I uninstalled and when I tried to do the free download I got the same message.  (I'm using Chrome) but I get the same thing with other browsers

 

Webadvisorinstaller.exe

Failed - Virus Scan Failed

Re: downloading msi files as zip files fails as a virus

Strange I downloaded it fine with Webadvisor active and scanned download no issues.

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