cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
neilaso
Level 7
Report Inappropriate Content
Message 1 of 4

corrupted or broken anti virus scan

i get my mcafee internet sercurity with my sky tv broadband  subscription .

in the previous 2 weeks every time  mcafee was opened to run a scan the real time scan has flashed that real time scan is not on   ive had countless battles clicking it on only for it to turn its self off again immediately .

ive followed instructions ived previously read  ie  downloading and runningthe virtual technician, that says it cant help    ive  then resulted  to  un installing running theother mcafee programme that completely cleans machine of all traces of mcafee (cant think of its name) then reinstalled with fresh download from sky. that worked for a day now its back to  real time scan off and not being able to turn it on again.whats happened

3 Replies
k3tg
Level 14
Report Inappropriate Content
Message 2 of 4

Re: corrupted or broken anti virus scan

Please try to uninstall your software by going to Add/remove programs and reboot the computer. Then run the MCPR removal tool and reboot again. MCPR found at the top of this page under Useful Links.     http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331 will assist you as well

Run the McAfee preinstall tool http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

Login to your online McAfee account and download and install your software and see if the issue is resolved.

If still having trouble then please contact Technical Support and they can troubleshoot further and have many more tools available to diagnose problems.

Message was edited by: k3tg to include tech support link that was omitted in my reply on 7/25/14 8:57:23 PM EDT
selvan
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 3 of 4

Re: corrupted or broken anti virus scan

Hi neilaso,

Please confirm whether a System Restore was done recently on your machine. It will be more helpful if you could post the version of McAfee installed on your PC. (Open McAfee User Interface > Click on About at the bottom right > Post back Security Center version and VirusScan version)

Also ensure that you don't have any other AV applications installed apart from McAfee.

k3tg
Level 14
Report Inappropriate Content
Message 4 of 4

Re: corrupted or broken anti virus scan

Neilaso

Selvan is a technician from McAfee who needs an answer to continue helping you with your issue. Could you please respond to him?

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community