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Message 1 of 4

corrupted or broken anti virus scan

i get my mcafee internet sercurity with my sky tv broadband  subscription .

in the previous 2 weeks every time  mcafee was opened to run a scan the real time scan has flashed that real time scan is not on   ive had countless battles clicking it on only for it to turn its self off again immediately .

ive followed instructions ived previously read  ie  downloading and runningthe virtual technician, that says it cant help    ive  then resulted  to  un installing running theother mcafee programme that completely cleans machine of all traces of mcafee (cant think of its name) then reinstalled with fresh download from sky. that worked for a day now its back to  real time scan off and not being able to turn it on again.whats happened

3 Replies
Valued Contributor II
Message 2 of 4

Re: corrupted or broken anti virus scan

Please try to uninstall your software by going to Add/remove programs and reboot the computer. Then run the MCPR removal tool and reboot again. MCPR found at the top of this page under Useful Links. will assist you as well

Run the McAfee preinstall tool

Login to your online McAfee account and download and install your software and see if the issue is resolved.

If still having trouble then please contact Technical Support and they can troubleshoot further and have many more tools available to diagnose problems.

Message was edited by: k3tg to include tech support link that was omitted in my reply on 7/25/14 8:57:23 PM EDT
McAfee Retired
McAfee Retired
Message 3 of 4

Re: corrupted or broken anti virus scan

Hi neilaso,

Please confirm whether a System Restore was done recently on your machine. It will be more helpful if you could post the version of McAfee installed on your PC. (Open McAfee User Interface > Click on About at the bottom right > Post back Security Center version and VirusScan version)

Also ensure that you don't have any other AV applications installed apart from McAfee.

Valued Contributor II
Message 4 of 4

Re: corrupted or broken anti virus scan


Selvan is a technician from McAfee who needs an answer to continue helping you with your issue. Could you please respond to him?

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