J'ai été contaminé par le cheval de Troie ZeroAccess!cfg, McAffe l'a mis en quarantaine mais ne s'enlève pas de la quarantaine.
Est-ce qu'il y a un problème avec l'anti-virus? Est-ce que cela sera corriger?
Merci
YV
Solved! Go to Solution.
Open SecurityCenter
Click Navigation (top right)
Scroll down to Quarantined and Trusted Items
Expand those areas and delete them from there.
If they wont go, or for some reason those areas wont load, which sometimes happens if there are many detections in there, then try the following:
You can physically remove them from within the Windows environment.
First double-click the taskbar icon to open SecurityCenter
Click Navigation (top right)
Click General Settings & Alerts (left)
Click Access Protection to expand that section
Uncheck Access Protection and click Apply
Leave SecurityCenter open on your desktop because you should re-enable Access Protection after the following steps.
Open any internal page such as Computer, Control Panel or Documents and go to Tools on the top Menu Bar, then go to Folder Options and click the View tab
Look for the 'Hidden Files and Folders' item, and check the item 'View Hidden Files and Folders' if not already checked and click Apply and OK
Go to C:\ProgramData\McAfee\VirusScan\Quarantine and click Edit/Select All
Click Shift and Delete simultaneously and the folder should empty.
Take care to delete only the contents of that folder, not the folder itself.
Re-enable Access Protection as mentioned above and click Apply and then exit SecurityCenter.
Those instructions are for Vista/Windows 7.
For XP the folder is found at: C:\Documents & Settings\All Users\Application Data\McAfee\Virusscan
Message was edited by: Ex_Brit on 22/09/12 9:32:15 EDT AM
Hello Aigle and welcome to the McAfee Community Forums!
Until some of our more knowledgeable forum members and Moderators can arrive to review your post, I have pasted the translation of your post below for their reference:
I've been infected by the Trojan ZeroAccess! Cfg McAffe was quarantined but not removed from quarantine.
Is there a problem with anti-virus? Is that it will be correct?
thank you
YV
Best regards,
Message was edited by: spc3rd on 9/21/12 2:37:35 PM EDT
Message was edited by: spc3rd on 9/21/12 2:38:08 PM EDTThank you Pete C. for transaltion.
YV
Do you mean VirusScan keeps detecting it and quarantining it, or that it is already quarantined and you can't delete it?
McAfee's RootkitRemover is designed to remove this infection. It is linked in the last link in my signature below.
The question is obvious in the original French : the file is quarantined but not automatically deleted.
The user has a choice whether to delete quarantined files or to send them to McAfee, but the section offering that choice is relegated to the 'Navigation' section in Security Center.
Open SecurityCenter
Click Navigation (top right)
Scroll down to Quarantined and Trusted Items
Expand those areas and delete them from there.
If they wont go, or for some reason those areas wont load, which sometimes happens if there are many detections in there, then try the following:
You can physically remove them from within the Windows environment.
First double-click the taskbar icon to open SecurityCenter
Click Navigation (top right)
Click General Settings & Alerts (left)
Click Access Protection to expand that section
Uncheck Access Protection and click Apply
Leave SecurityCenter open on your desktop because you should re-enable Access Protection after the following steps.
Open any internal page such as Computer, Control Panel or Documents and go to Tools on the top Menu Bar, then go to Folder Options and click the View tab
Look for the 'Hidden Files and Folders' item, and check the item 'View Hidden Files and Folders' if not already checked and click Apply and OK
Go to C:\ProgramData\McAfee\VirusScan\Quarantine and click Edit/Select All
Click Shift and Delete simultaneously and the folder should empty.
Take care to delete only the contents of that folder, not the folder itself.
Re-enable Access Protection as mentioned above and click Apply and then exit SecurityCenter.
Those instructions are for Vista/Windows 7.
For XP the folder is found at: C:\Documents & Settings\All Users\Application Data\McAfee\Virusscan
Message was edited by: Ex_Brit on 22/09/12 9:32:15 EDT AM
EX_Brit and Hayton,
Thank you for your help, I do the correction and everything is OK now.
Yv
That's good. Glad your are OK and sorry our French is so lacking.
Bonne chance.
Message was edited by: Ex_Brit on 22/09/12 10:17:49 EDT AMNew to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: