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Windows Security Center notifies that Windows defender and McAfee VirusScan are turned off

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Hi,

I am using McAfee 16.0 R38 and Windows 11.

Recently, I've observed that Windows Security Center randomly notifies that "Windows defender and McAfee VirusScan are both turned off. Tap or click to see installed anti-virus apps." In Windows Security Center, Windows defender and McAfee VirusScan, Windows Firewall and McAfee Firewall are all turned off. However, McAfee shows all components are turned on and McAfee services are actually running. I used EICAR testing file to verify this. This problem can be temporarily resolved by restarting the computer, but it will recur.

I followed the steps in this article but it seems to be of no help as I am not using McAfee Enterprise Products.

1 Solution

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Re: Windows Security Center notifies that Windows defender and McAfee VirusScan are turned off

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@anthonyqian 

Due to the nature of the issue, we have sent the private message to check the cause of the issue. Kindly reply to the same.

Regards
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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3 Replies

Re: Windows Security Center notifies that Windows defender and McAfee VirusScan are turned off

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@anthonyqian 

Sorry for the inconvenience caused. We request you to follow the steps as per our article How to update and verify your McAfee software on Windows and check if that fixes the issue.

Regards
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: Windows Security Center notifies that Windows defender and McAfee VirusScan are turned off

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Hi @sivasubramanian ,

My McAfee has been updated to 16.0 R39.

This issue still persists, but not as frequently as before.

I think McAfee developer should investigate this issue and fix the bug.

Anthony

Re: Windows Security Center notifies that Windows defender and McAfee VirusScan are turned off

Jump to solution

@anthonyqian 

Due to the nature of the issue, we have sent the private message to check the cause of the issue. Kindly reply to the same.

Regards
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

View solution in original post

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