Virusscan failed, problems downloading documents

[Mazze10]

I have got a problem with downloading files on my computer. every time it's incomplete with the message, Failed - Virusscan failed. I had no problem with this until april 2020. What can i do to fix this problem? I think it has to do with the anti-virus program. I have tried all the Windows fixes, but it doesn't work... Hope you can help me fix this 🙂

[Madhan]

Hello @Mazze10 

We are sorry for the inconvenience caused. Could you please help us with more information about the issue?, so that we help you.

Please help us with the below information,

• Website from where you are downloading files
• File type that you are trying to download
• Error message when downloading
• Browser and its version
• McAfee & WebAdvisor version
• Operating system & its version
• Screenshots

Regards,
Madhan M

[Gizmo63]

Hiya, I'm having the same problems that just seem to coincide with the installation of the newest version of Edge.
The problem persists on Chrome or Edge though.

Example source website: https://fe.bolindadigital.com/ - digital library download website

File type: ePub
The same problem occurs with .exe .pdf and windows update files.

Error messages:
Edge - "Couldn't download - virus scan failed"
Chrome - "Failed - virus scan failed"

Edge - Version 84.0.522.63
Chrome - 84.0.4147.135

McAfee -
BT Virus Protect v16 16.0.R26
McAfee Security Centre Affld: 691   Build: 18.6.164    Updated 27/8/2020

OS:
Windows 10 Pro
i5-7200U
8Gb RAM

I've run the McAfee uninstaller, restarted and reinstalled from a fresh download. Made no difference.
Cookies, caches and temp files have been cleared before different attempts.
McAfee has been turned off - no difference.

[Madhan]

Hello @Gizmo63 

We are sorry for the inconvenience caused. McAfee is aware of this issue. Our Engineering Team is working on it to find a solution as soon as possible. We will update once we have a fix rolled out.

Meanwhile, you can try the below steps as a workaround.

• Disable WebAdvisor and check if you are able to download
• Remove WebAdvisor from Chrome & Edge[It should be located under Extensions or Add Ons]
• Uninstall WebAdvisor from Control Panel
• Restart the computer
• Install WebAdvisor
• Open McAfee Anti Virus program
• Look for Protect me on the Web
• Add WebAdvisor extension on Chrome and Edge
• Try to download the files that were failing before

Let us know the outcome.

If the issue still occurs, as already mentioned, please wait for the updates.

Regards,
Madhan M

[Gizmo63]

Hi Madhan,

Waiting for an update isn't an option as this is impacting commercial and business downloads.

I've used the Windows Uninstaller and then run the MCPR to get rid of the debris.

This has worked, so for the moment I'm not using McAfee.

Once the update has been released I can look again.

[Madhan]

Hello @Gizmo63 

I recommend you to reinstall McAfee Anti Virus since your computer will be vulnerable and not protected if there is no McAfee installed. Also, by reinstalling you wont face the problem again. Please follow the below McAfee Article to reinstall McAfee

How to download and install McAfee consumer products

Post reinstalling McAfee, follow the below steps provided in the above reply to reinstall WebAdvisor since that's the one causing this problem and reinstalling will fix it. Once its resolved, you don't have to wait for the update and you should be good to go.

Let us know the outcome

Regards,
Madhan M

[Madhan · Accepted solution]

Hello @Mazze10  & @Gizmo63 

Sorry for the delay in response. The issue has been already fixed with an update. Please feel free to contact us through Community or our Support for any assistance in future.

Regards,
Madhan M