I got the automatic update this morning. Rebooted as instructed. Ever since then, I have a little red exclamation point that says I'm not protected. When I open the new security center, it says virus protection is not installed. However if I try to install it, nothing happens.
We have this on 3 computers and so far mine is the only one that has updated to this new version. I've turned OFF the auto update on the other computers so I don't have to deal with this 2 more times.
I forgot to mention that I can't run a scan, either.
I'm so incredibly frustrated. Does anyone have any idea how to fix this? Thanks so much.
I have the exact same problem. Not sure how to fix it. Do any of their tech guys check these posts and offer advice?
Another update ran last night. I'm now at DAT 5965 but still having the same problems.
Could you please provide me with the following information;
What is the computer's operating system ?
How is the computer currently connected to internet ?
Do we have any other security software installed in the computer ?
Kindly update me on the above information and we shall proceed further.
McAfee Online Community Moderator
Windows Vista with all current updates
Connected to the internet via DSL (?)
No other security software installed aside from what comes with Windows - Defender/Firewall
Connected via a home network - main computer is connected via cable modem
No other security software installed
Got fed up last night. Computer was taking for ever to reboot, internet explorer/firefox would freeze, hard drive was constantly doing something.
Uninstalled McAfee and reinstalled and am now back to what looks like the original 2009 Security Center version I had before this horrible update. VirusScan shows version 12.1, not version 14 as before, and the DAT is 5966.
Everything seems OK for now. I was really impressed with the McAfee product up till now. Is there a way that I can manually update the product so that I only get virus definitions, etc. but not version updates which it appears I got sometime last weekend?
I just did an uninstall and reinstall. I got version 14 again, but DAT 5966 and it seems to be working. So far. I haven't rebooted yet. I'm somewhat afraid to...
I have DAT 5978, installed 5/10 and it says I'm not protected. I have tried to contact support, but everything is a dead end. Can't install the virtual technician, can't chat or e-mail. I've been extremely pleased with McAfee to this point, but am totally frustrated now. Is uninstalling and redownloading the thing to do?
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