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smatik
Contributor
Message 1 of 3
‎01-06-2015 12:20 AM

Virus Scan stuck at 36%

My pc was running a scheduled scan and since I had to scan an infected pendrive immediately so I had to stop the current scheduled scan. Now the scan is stuck at 36% from the past few days and I am not able to stop it. The pause button is grey(which mean i cannot click on pause). I've restarted/turned off my laptop several times during past few days but it shows stuck at 36% always. I am not able to do quick scan of files which i download from the internet because of this. Is there anyway,like through command prompt, or by ending virus scan process in the task manager etcm, so that i can forcefully cancel "this" VirusScan?And what can I do so that this does not happen again in future? Its currently scanning RootKit.

My specs:

Dell Inspiron 15R 5537

Windows 8.1

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2 Replies
Peacekeeper
MVP
Message 2 of 3
‎01-06-2015 01:51 AM

Re: Virus Scan stuck at 36%

Could have

1 a bad sector on disk

Run a chkdsk if it never proceeds to completion.

Here's a tutorial on how to do it in Windows 8

http://www.eightforums.com/tutorials/6221-chkdsk-check-drive-errors-windows-8-a. html

2. Corrupted Mcafee install remove and reinstall

How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MC...

But first try

VirusScan stops scanning at 98% or 99% complete

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exbrit
MVP
Message 3 of 3
‎01-06-2015 03:58 AM

Re: Virus Scan stuck at 36%

Moved to VirusScan - Moderator

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