Thanks for the feedback. Let us know if the problem returns.
Our quality teams thoroughly test the definition files before they are released. I am running several versions of McAfee (VirusScan 13.3, VS 14 (Beta), VSE 8.7) and all my scans run fine. Your case seems to be a one off which happens from time to time. Go ahead and send me a private message so I can give you instructions on how to collect debugging information.
I ran a full scan this morning and it completed with no problem ...I presume that the latest update from McAfee fixed the problem ... I will scan again daily for a while to make sure it does not happen again ... net loss was a whole lot of time chasing this issue ...Hope there will be a general report to this thread explaining what went wrong ...
I was not using the Roxio program I removed and I never did anything with the C:\SystemVolume Inform... 84D}\RP587\A0111486.rbf file that froze things after the Roxio file was gone ...since I did nothing the cure must have come in the update .
BTW : How do I find out what the ID # is on the updates ?? People were talking about DAT ### and I never saw anything like that anywhere in my McAfee .... ??
I could not participate in the "Send a copy of the offending file" because my excuse for highspeed is a 1 Gb / M O N T H account that works off the cell phone system <--- sucks but dialup is the only other route here ...Boonies , Northern ontario Canada..MAC man just trying to take care of my Wife's PC < --- which also sucks compared to the MAC .
Right-Click the M icon
In the bottom right hand corner of the SecurityCenter click About
In the VirusScan section it will show information like version numbers. The one called DAT version is what we are referring to here. For example mine says 5825.0000 or 5825 DAT.
Can someone translate this for me. He seems to start telling me that the files is handled correctly, then wants me to do a manual command line scan, to deal with the "virus". is he saying that VideoWaveMC.exe is a virus ?????? The program isn't updated completely by itself ?????
The response from McAfee Labs is Identified: Clean. Are you still having problems with this file? Everyone else on the thread indicates it is resolved. Please let me know. Otherwise lets resolve and close the thread.
I am not at the moment, why is he telling me to do a manual scan ??? do I need to manually update the Engine ????
What is Version 5x Engine 5.4.00 ????
I'm at version 13.15 ???
His email just gives extra solutions to assist if you have further questions. Please just ignore it as most of it is directed to our Enterprise customers.
In your case you are clean, have the latest DAT, and scan Engine. There is no need to do anything else.
Glad to know you’re good now, So Please do let us know if you have any more concern/issue with McAfee Scan. Open a new thread if you face any issue with the McAfee product.
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